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titleI have updated a user's information in BambooHR Personio but the changes have not been reflected in Learn Amp?

Providing you have all of the webhooks event subscriptions enabled as per the integration set up instructions, Personio should send the updated information over to Learn Amp. This will happen according to the webhook schedule you have configured in Personio upon integration setup.

Should the updated Information still not appear in Learn Amp, press the ‘Import all from Personio’ button on the Personio integration page within your Learn Amp account.

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titleShould I update BambooHR Personio Learn Amp if a user's information changes?

You should always create new users or update existing users information in Personio, not In Learn Amp. Newly created or updated user information in Personio will automatically be synced to Personio.

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titleHow does Learn Amp deactive users with BambooHR Personio integration?

Learn Amp updates a user’s status by looking up the ‘status’ field in Personio. When a user’s status is changed to from ‘active’ to ‘inactive’, the user is deactivated in Learn Amp.

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titleHow often does Learn Amp sync with BambooHRPersonio?

You can configure the sync schedule in Learn Amp when adding the Webhook. Within ‘When should the data be sent?’ please select, how often you would like the notification to be sent.
For example, to send notification once a day at midnight, from Hour dropdown select 12 AM.

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titleCan BambooHR Personio sync users into secondary teams?

A user's primary team will be pulled in via the department's field of the Personio integration.

If you want a user to be part of any other team (i.e. a secondary, or tertiary team), then you will need to add users to these teams in Learn Amp.