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titleScenario 2: Content shows as ‘Completed’ in Degreed but ‘Not completed’ in Learn Amp.

There are multiple ways this scenario could occur: 

 

  • The content was manually uncompleted by the end user in Learn Amp.

    • It is possible for a user to ‘uncomplete’ some content types in Learn Amp. This will correctly cause the integration to remove the ‘verification’ in Degreed. When this happens, Degreed shows the associated Required Learning as ‘Complete.’

    • This means you will see a piece of synced content in Degreed marked as ‘Complete’ but marked as ‘Uncomplete’ in Learn Amp. 

    • As it is not possible to delete ‘completion’ in Degreed via API, we are unable to remove any inaccurate ‘completions’ from Degreed (we can only remove verifications via the API.) 

 

  • The content was ‘Marked Complete’ in Degreed by the user 

    • It is possible for the end user to ‘Mark Complete’ Courses that have been synced from Learn Amp. This will show the associated Required Learning as being ‘complete’ (NB. required learning will show as ‘verified’ when completed correctly on Learn Amp - see Defining Terms section above)

    • This is a ‘risk’ for customers that Learn Amp has no control over. For this reason, we recommend that customers use Learn Amp as the source of truth for compliance reporting. 

 

  • 'Require the user to complete this content again' was selected on a Learn Amp task

    • Learn Amp tasks have an optional setting called ‘require the user to complete this content again.’ If selected, it un-completes the content in Learn Amp; this is to allow for recurring tasks where users are required to complete the same content on a regular basis. 

    • If a user has completed content on Learn Amp (therefore now verified in Degreed), and is then subsequently set a task with this option selected for the same piece of content, Learn Amp will uncomplete the content, and the Required Learning will be marked as complete in Degreed.

    • As we are unable to remove ‘Completions’ via the API (we can only remove verifications) this is limitation in Degreed that Learn Amp cannot control.

 

  • Recurring tasks with the ‘require the user to complete this content again’ option selected 

    • Learn Amp’s recurring tasks cannot supported by Degreed as you cannot create two required learnings for the same user + content combination (see limitations + watchouts section)

    • But if a recurring task is set in Learn Amp with the ‘require the user to complete this content again’ selected, then when the task recurs…although a new required learning will not be created in Degreed, the verification will be removed, and the content will now show as complete in Degreed (similar the scenario above)

 

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FAQs

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titleHow often is data synced?

Data syncs are usually instant. Learn Amp syncs data to Degreed immediately after a create/update/delete event as a ‘background job.’

There is a small possibility that the sync could take slightly longer if the background job queue is busy. It is also possible that this could be delayed from the Degreed side.

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titleI’ve unarchived the only session on a Learn Amp Event, but I can’t see the Event or live event in Degreed

  • The only way to unarchive an Event in Learn Amp is via the 3 pips on the View Event page

  • If you have unarchived the Event Session from the Manage Event page in Learn Amp, you will then have to Unarchive the Event itself from the View Event page to see the Event + Live Event in Degreed 

  • This is due to a bug in Learn Amp. 

  • Once this bug is fixed, it is likely that unarchiving a session of an Event will unarchive the Event as well. 

  • This bug is not yet prioritised to be fixed. 

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