| summary | How do I screen record an issue with the console tab open? 1. Open the Dev console On macOS MacOS - On Windows/Linux - Open your web browser (Chrome, Firefox, etc.)Navigate to the page where you're experiencing the issue.Open the developer console : Option + ⌘ + JThis J This is where you'll see any error messages, warnings, or other relevant information related to the issue. Open your web browser (Chrome, Firefox, etc.)Navigate to the page where you're experiencing the issue.Open the developer console : Shift + CTRL + JThis J This is where you'll see any error messages, warnings, or other relevant information related to the issue. Try to reproduce the problem or perform the actions that trigger the issue you're facing - It could be clicking a button, submitting a form, or any other action that consistently leads to the problem.As you interact with the webpage or application, error messages or warnings will appear in the ‘Console’ console tab.These messages can provide valuable insights into the cause of the issue. 2. Take a Screenshot On macOS MacOS - On Windows/Linux - To capture the entire screen : Shift + Cmnd + 3To 3 To capture a specific area : Shift + Cmnd + 4Once 4 Once the cursor turns into a crosshair:Click crosshairClick and drag to select the desired region.The screenshot will be saved as a file on your desktop.This information will be helpful when seeking assistance or troubleshooting the problem further. To capture the entire screen : PrtScnTo PrtScn To capture the active window only : Alt + PrtScnThe PrtScn The screenshot will be copied to your clipboard.Paste the screenshot in a programme (e.g. Paint, Word, directly in your e-mail) : Ctrl + V File VFile > Save/Save asThis as This information will be helpful when seeking assistance or troubleshooting the problem further. 3. Record the Screen On macOS MacOS - On Windows/Linux - Open your recording software and record the issue:Any issueAny company approved tool or add-on that allows creating videos (e.g. Loom, Zoom, MS Teams).QuickTime Player: Built-in software for macOS that allows screen recording. Open your recording software and record the issue:Any issueAny company approved tool or add-on that allows creating videos (e.g. Loom, Zoom, MS Teams).Xbox Game Bar: Built-in gaming software for Windows 10, which includes screen recording capabilities. Return to homepage |
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