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titleWhat happens if an event is cancelled or changed in Learn Amp?

Enrolled users will receive an updated meeting invitation in their email application. They will also have the option of viewing the event in Learn Amp. Cancelled events will not delete meetings from the Zoom application.

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titleWhat happens if a user declines an event email invitation?

Users will remain enrolled on the event in Learn Amp, but the event will not display in the calendar of their chosen email application.

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titleIf a user joins the Zoom meeting, will they be marked as attended in Learn Amp?

To register event attendance in Learn Amp, Zoom meeting attendees should join with an email address that matches their user profile in Learn Amp. Attendance will be updated when the event ends. Any attendees without a corresponding email address will not be marked as attended in Learn Amp.

To auto-update attendance event creators should choose to ‘automatically confirm attendance’ in the event settings.

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titleHow do I convert a Zoom meeting into an item on Learn Amp?

The Zoom host will have the option to record the session to the Cloud, or to save it to their own computer.

If you select 'save to Cloud', a version of the video call will be saved in Zoom. Learn Amp can then pull the video from Zoom and place it into the Learn Amp.

The host will get a notification when their Zoom event recording is available. 

Learn Amp will then save the Zoom video recording as an item. The item can then be edited (e.g. description added) and shared with users.

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titleWhy can't I set a user as the Zoom meeting host?

Users in Learn Amp need to have matching registered accounts in your Zoom application. This means their email address is the same across both platforms. You can see how many registered users you have in your Zoom application from the Zoom Integration page.

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titleCan a Zoom meeting have more than 1 host?

You are able to have multiple Zoom hosts listed. Hosts can launch the meeting and save recordings to the cloud. Hosts will need to have accounts in your Zoom application.

To find out more about linking multiple Zoom accounts, please read the following article: https://support.zoom.us/hc/en-us/articles/202480323-How-To-Link-Accounts-

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