| summary | Data on LearnAmp is being overwritten: details revert back or users are deactivated This often happens when there’s an Integration enabled and Learn Amp is receiving data from a user provisioning system, which overrides changes made on the platform itself.What to do in this case?1. What Integrations have you got enabled enabled? any HR, user provisioning, API or sFTP?2. Are you using you’re using daily data imports? are there any files being upload to Learn Amp regularly?If so, check if the data is correct on the system that's communicating with Learn Amp: Has user data been updated on your HR system?Is user showing as deactivated/active in your user provisioning?Does the CSV import include the data overwriting your changes on Learn Amp?To make changes on Learn Amp, you'll need to update the data being sent to it by your HR system/user provisioning/import Return to homepage |
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