Learn how to reset a user's password.

This article will explain how to reset a user's password if they forget it or get locked out. 

Use password reset on the login page:

Write your e-mail address and you will be sent an e-mail with a link, that will allow you to change the password.

Please note, that this link will expire after 52h. Sending a second request will de-activate the previous link.

Use admin option for other users:

Step 1: Set a new password for the user.

• Go to the Individuals page.

• Select the 'three pips' of the user.

• Select Change password manually.

Select a secure password for now, but the user can change it again later. 

Step 2: Tell the user their new password.

• Tell the user their new password. 

Step 3: Important - ensure that the user follows these steps. 

Please ask the user to: 

• Be aware that both the email and password are case-sensitive. They must enter both in the exact case that is registered on the system. 

• Write out - not copy and paste the password which you have provided to them. Copying & Pasting can copy in weird characters accidentally. Please ask them to type it out rather than pasting it in.