Task Re-mapping Process

Overview

The Task Re-mapping Process is an administrative operation used to reassign tasks from one piece of content to another. This is typically required when content is being retired, updated, or replaced with a newer version.

This article explains how the re-mapping process works and when it should be used. For detailed preparation guidance, see the Planning for Task Remapping article.

Functionality Breakdown

Task re-mapping allows you to:

Transfer existing task assignments from one Activity to another
Preserve completion history where possible
Maintain task deadlines and configurations
Avoid manually deleting and recreating tasks

Common Use Cases

Scenario	Solution

Scenario	Solution
Content has been updated and republished	Re-map tasks to the new content version
Old content is being retired	Re-map tasks to replacement content before deletion
Compliance content has been refreshed	Re-map existing tasks to ensure continuity
Migrating from one content type to another	Re-map tasks from Item to Learnlist (or similar)
Consolidating multiple content pieces	Re-map tasks from several items to a single Learnlist

Pre-requisites

Role Requirements

Task re-mapping is an administrative operation that is typically performed by:

Learn Amp Support Team – For bulk re-mapping operations
Admins / Owners – May request re-mapping through support

⚠️ Note: This is not a self-service feature. Please contact your Customer Success Manager or Learn Amp Support to request a task re-mapping.

Before Requesting a Re-mapping

Ensure you have:

Identified the source content (content tasks are currently assigned to)
Identified the target content (content you want tasks reassigned to)
Decided whether completion status should be preserved or reset
Reviewed the Planning for Task Remapping article if this is a complex re-mapping

Quick Start Guide

Requesting a Task Re-mapping

Identify the source content (the content tasks are currently assigned to)
Identify the target content (the content you want tasks reassigned to)
Contact your Customer Success Manager or raise a support request
Provide the content IDs or URLs for both source and target
Specify whether completion status should be preserved or reset

What Happens During Re-mapping

All tasks pointing to the source content are updated to point to the target content
Task metadata (deadlines, assignees, mandatory status) is preserved
Completion status handling depends on your requirements

For Complex Re-mappings

If you're re-mapping multiple content items, changing team assignments, or modifying recurrence rules, you'll need to complete the planning template:

Request the planning template from your CSM or Support
Follow the guidance in the Planning for Task Remapping article
Submit the completed template with your re-mapping request

What Gets Preserved

During a standard re-mapping, the following task attributes are preserved:

Attribute	Preserved?

Attribute	Preserved?
Deadline	✓ Yes
Assignee	✓ Yes
Mandatory status	✓ Yes
Set by (assigner)	✓ Yes
Notification settings	✓ Yes
Recurrence rules	✓ Yes (if applicable)
Completion status	Configurable

Completion Handling Options

When requesting a re-mapping, you can choose how to handle completion status:

Option 1: Preserve Completions

Users who completed the source content are marked as complete for the target
Useful when the target content is substantially similar
Recommended for minor content updates or version refreshes

Option 2: Reset Completions

All users start fresh with the target content
Useful when the target content is significantly different
Recommended when you need users to engage with new material

Option 3: Selective Handling

Preserve completions for some users/groups, reset for others
Requires more detailed planning—discuss with your CSM

FAQs

Q: Can I re-map tasks myself?
No. Task re-mapping requires backend access and is performed by the Learn Amp team.

Q: Will users be notified of the change?
By default, no notifications are sent. You can request that users be informed separately, or use a company announcement.

Q: What happens to completion history?
This depends on your requirements. Completion status can be preserved or reset during the re-mapping.

Q: Can I re-map tasks to a completely different content type?
Yes, but consider whether this makes sense for your learners. Re-mapping from a Quiz to a Learnlist, for example, may confuse users.

Q: How long does the process take?
Turnaround depends on the complexity of the request. Simple re-mappings are typically completed within 1-2 business days. Complex re-mappings with many content items may take longer.

Q: What if I need to re-map tasks for multiple content items?
For bulk re-mappings, you'll need to complete the planning template. See the Planning for Task Remapping article for details.

Q: Can I re-map recurring tasks?
Yes. Recurring tasks can be re-mapped and will continue to recur with the target content.

Q: What happens to tasks that are already overdue?
Overdue tasks are re-mapped like any other task. The overdue status and original deadline are preserved.

Troubleshooting

Issue	Solution

Issue	Solution
Tasks not appearing on new content	Verify the re-mapping was completed; contact Support if issues persist.
Completion status was unexpectedly reset	Confirm the requirements provided in your re-mapping request.
Users confused by content change	Consider sending a communication to affected users explaining the update.
Some users weren't re-mapped	Check if those users were in the original task scope. Users added after re-mapping won't be affected.
Recurring tasks stopped recurring	Verify recurrence settings with Support—they should be preserved but may need review.