Understanding Scheduled Maintenance Messages

Learn Amp regularly updates the platform with zero downtime releases, meaning most updates and improvements are deployed without any interruption to your service.

However, occasionally we need to perform scheduled maintenance that requires the platform to be temporarily unavailable. This is typically a biannual task (every six months), and sometimes only once a year, to perform activities such as database upgrades or infrastructure updates that cannot be completed while users are using the system. These maintenance windows are typically scheduled during summer and over the Christmas/New Year period.

When scheduled maintenance is required, we provide at least two weeks' notice, though we always aim to provide four weeks or more in advance whenever possible.

These communications are managed by the Learn Amp team and include email notifications, in-platform messages, and status page updates—no action is required from administrators other than informing their users if needed.

1. The Learn Amp development team plans maintenance and assesses potential platform impact

2. Email notifications are sent to all Owners and Admins of every account to provide advance notice

3. One or two follow-up emails are sent as updates and reminders leading up to the maintenance

4. The weekend before maintenance, an in-platform message appears when users log in to ensure all users are aware

5. The status page at status.learnamp.com is updated with maintenance information

All account Owners and Admins receive email communications about scheduled maintenance:

• Initial notification: Sent at least two weeks in advance (aim for four weeks where possible)

• Follow-up reminders: One or two additional emails to keep stakeholders informed

• Key details included: Date, time, expected duration, and any expected impact

The weekend before scheduled maintenance, an unbranded notification message appears when users log in to Learn Amp. The message contains:

• Scheduled maintenance date and time

• Expected duration

• Any expected impact on platform availability

This ensures all users—not just Owners and Admins—are aware of the upcoming maintenance.

During scheduled maintenance windows:

• A maintenance page will be displayed, blocking users from logging in

• The status page at status.learnamp.com is updated with progress throughout the maintenance

• Users can monitor the status page to see how the maintenance is progressing

• Service is typically restored within the communicated timeframe

💡 Tip: Owners and Admins should consider informing their users about upcoming maintenance after receiving notification emails.

1. You will receive an email notification at least two weeks before scheduled maintenance

2. Review the maintenance details (date, time, duration, expected impact)

3. Consider informing your users about the upcoming maintenance

4. Watch for follow-up reminder emails with any updates

1. The weekend before maintenance, an in-platform message will appear when you log in

2. Read the message to understand the timing and expected impact

3. Plan your work accordingly to avoid disruption

4. During maintenance, visit status.learnamp.com for live updates

1. After reading the maintenance notification, click the dismiss/close button

2. The message will not reappear once dismissed

3. You can still access maintenance information via status.learnamp.com

Q: Does Learn Amp have regular downtime?
No. Learn Amp regularly updates the platform with zero downtime releases, meaning most updates and improvements are deployed without any interruption to your service.

Q: How often does scheduled maintenance occur?
Scheduled maintenance that requires downtime is rare—typically biannual (every six months) or sometimes only once a year. This is usually for activities like database upgrades or infrastructure updates that cannot be performed while users are using the system. These maintenance windows are typically scheduled during summer and over the Christmas/New Year period.

Q: Will I receive an email about scheduled maintenance?
Yes, if you are an Owner or Admin. All Owners and Admins of every account receive email notifications about scheduled maintenance, including initial notice and follow-up reminders.

Q: Why are maintenance emails only sent to Owners and Admins, not all users?
There are several reasons why we only send maintenance emails to Owners and Admins rather than all users:

• Internal communication preferences: Many customers prefer to manage downtime communications internally through their own channels

• White-labelling considerations: Some customers have Learn Amp unbranded and use their own custom domains, so receiving emails mentioning "Learn Amp" could confuse their users

• Flexibility for customers: This approach allows organisations to communicate maintenance in a way that fits their internal processes and branding

To ensure all users are still informed, we display an unbranded in-platform message the weekend before maintenance when users log in. This way, every user sees the notification without any branding that might cause confusion.

Q: How far in advance will I be notified?
We provide at least two weeks' notice about scheduled maintenance, though we always aim to provide four weeks or more in advance whenever possible.

Q: Can I dismiss the in-platform maintenance message?
Yes. Users can dismiss the notification after reading it. The message won't reappear once dismissed.

Q: When does the in-platform message appear?
The in-platform message is displayed the weekend before scheduled maintenance when users log in, ensuring all users are aware of the upcoming work.

Q: Why is the in-platform message unbranded?
The in-platform message is deliberately unbranded to accommodate customers who have white-labelled their Learn Amp platform with custom domains and branding. This ensures the message doesn't cause confusion for end users who may not be aware they are using Learn Amp.

Q: What if I'm not logged in during the notification period?
The message will display when you next log in, provided it's still within the notification window before maintenance begins.

Q: What happens if I try to log in during maintenance?
A maintenance page will be displayed blocking access to the platform. You can monitor progress at status.learnamp.com.

Q: Where can I check the status of ongoing maintenance?
Visit our status page at status.learnamp.com for live updates during maintenance.

Q: What should I do if the platform is unavailable outside scheduled maintenance?
Check the Learn Amp status page at status.learnamp.com or contact Learn Amp support. Unplanned outages are handled separately from scheduled maintenance.