Managerial Roles & Responsibilities

Overview

Managing large organisations often requires knowing exactly who is responsible for which teams and people. Learn Amp provides comprehensive tools for viewing, filtering, and managing managerial structures — making it easy to answer questions like:

• Who manages this user?

• Which teams have a secondary manager assigned?

• How many direct reports does a specific override manager have?

Whether you're an admin needing to audit your organisational structure, or a manager wanting to understand your reporting lines, these features make managerial information clear, searchable, and actionable.

Functionality Breakdown

Manager Types

Learn Amp supports four distinct types of managerial roles:

Key Features

• Filters — Quickly find managers and their reports using dedicated filters on the Teams List and Individuals page

• Profile Information — View managerial roles directly on user profiles

• Manager Permissions — Configure what managers can do across the platform

• Stand-in Management — Seamless handover when managers take a break

Pre-requisites

Role Requirements

Access to managerial features depends on your role and the specific functionality:

For viewing Team List:

• Owner, Admin, or HR role

• Be a Team Manager or Secondary Manager of at least one team

For viewing Individuals page:

• Owner, Admin, or HR role

• Learning Designer with Team Override permissions

For Managed Users/Coaching tabs:

• Be an Override Manager with at least one direct report

• Be a Coach with coached users assigned

Quick Start Guide

1. Navigate to the Teams List by selecting My Team in the sidebar, then Team List.

2. Apply a manager filter by clicking the Filters dropdown and selecting Managers or Secondary Managers.

3. Search for a specific manager using the search box that appears after selecting the filter.

4. View results showing only teams where your selected user(s) holds a managerial role.

Alternatively, to find individual users by manager type:

1. Navigate to Individuals by selecting Manage in the sidebar, then People → Individuals.

2. Apply manager filters using options like Override Managers, Team Managers, or Team Secondary Managers.

3. Use "Managed by" to see all direct reports of a specific override manager in one view.

In This Section

Explore the child pages below to learn more about specific managerial functionality:

FAQs

Can users have two managers?
There can only be one manager set for a user. This is to allow the system to recognise who should be the reviewer for features such as 1-2-1s, Objectives, Exercises, and more. If you need additional users to have visibility over a learner's progress, you may find the use of Coaches helpful. We do however allow for Teams to have a Secondary Manager — see the Understanding Manager Types page for more detail.

Why does the "Managed Users" tab only appear for some users?
The "Managed Users" tab only appears when you are an Override Manager with at least one direct report assigned to you. Users who are only Team Managers (Primary or Secondary) won't see this tab — they use the "Team" tab instead to view their team members.

What's the difference between a Team Manager and an Override Manager?
A Team Manager is assigned to manage a specific team and its members. An Override Manager has a direct reporting relationship with specific users, regardless of team membership. Override management is often used to represent the organisational hierarchy.

Can a user be both a Team Manager and an Override Manager?
Yes. A user can hold multiple managerial roles simultaneously. Their profile will display all relevant management information.

Why don't I see the manager filters?
Manager filters are only visible to users with appropriate permissions. Check that you have Owner, Admin, HR, or Learning Designer (with Team Override) permissions.

What does "sub-managed" mean on a profile?
Sub-managed users or teams refer to indirect reports. For example, if you manage someone who is also a manager, their direct reports are your sub-managed users.

Troubleshooting

Related Pages