Platform Assistant

The Platform Assistant is Volt's help and guidance feature, built to answer questions about how Learn Amp works. It's available to Admins and Owners and is enabled via Company Settings → AI Features.

Overview

The Platform Assistant is a conversational AI that understands Learn Amp's features and functionality. Ask it how to do something, where to find a setting, or how a particular feature works — and it will give you a plain-language answer you can act on straight away.

This is a fully live feature, available to all customers with Volt enabled. There's no separate beta opt-in required.

Functionality Breakdown

• Answers natural language questions about Learn Amp features and how to use them

• Provides step-by-step guidance for common admin tasks

• Understands the context of your current location within the platform when responding

• Available within the Volt sidebar — accessible at any time while using Learn Amp

• Supports back-and-forth conversation, so you can follow up or refine your questions

Pre-requisites

• Volt must be enabled from Company Settings → AI Features

• The Platform Assistant toggle must be active on the AI Features settings page

Role Requirements

Quick Start Guide

1. From the sidebar, select Settings, then AI Features

2. Ensure Volt AI Assistants is toggled on

3. Confirm the Platform Assistant toggle is enabled

4. Click the Volt icon in the sidebar to open the Volt panel

5. Type your question in the chat input — for example, "How do I create a learnlist?" or "Where do I manage user permissions?"

6. Volt will respond with guidance. You can follow up with further questions in the same conversation

FAQs

Q: What kinds of questions can the Platform Assistant answer?
The Platform Assistant is best suited to questions about how to use Learn Amp — navigating the platform, understanding features, and completing common admin tasks. It's not designed for general knowledge queries unrelated to the platform.

Q: Does the Platform Assistant access my organisation's data?
The Platform Assistant is aware of your platform context (for example, where you are in the app), but focuses on platform guidance rather than querying your content library. For content-specific searching, see Volt Content Search (Open Beta).

Q: Can learners use the Platform Assistant?
Not currently — Volt, including the Platform Assistant, is available to Admins and Owners only.

Troubleshooting