Daily Overdue Task Reminders

Overview

Daily Overdue Task Reminders ensure that learners stay informed about tasks that have passed their deadline. When enabled, the system sends daily reminder emails until the task is completed, expires, or is deleted.

This is a quick reference guide for Daily Overdue Reminders. For comprehensive information about all task notifications, see the Task Notifications Overview article.

Functionality Breakdown

When a task becomes overdue (i.e. the deadline passes and the task is incomplete), Learn Amp can automatically send daily reminder emails until:

• The task is completed

• The task expires

• The task is deleted

Who Receives Reminders?

Reminder Schedule

• First overdue notification: Sent 1 day after the deadline

• Daily reminders: Continue each day until the task is completed, expired, or deleted

• Email frequency: Maximum of one email per day per task

💡 Tip: Managers receive a single overdue notification if selected as stakeholders when the task was created. Only the assigned learner receives the daily reminder emails.

Pre-requisites

Role Requirements

• All users can receive daily overdue reminders for tasks assigned to them

• Admins, Owners, HR, Reporters can enable or disable the setting when creating or editing tasks

• Curators/Learning Designers with task permissions can also configure this setting

⚠️ Note: The "Send daily overdue task reminders" setting must be enabled on the task for the learner to receive daily reminders.

Quick Start Guide

Enabling Daily Overdue Reminders

1. Click Add in the sidebar

2. Select Task

3. Configure your task as usual

4. In the notification settings section, tick "Send daily overdue task reminders"

5. Save the task

Editing Existing Tasks

1. Click Reporting in the sidebar

2. Select Tasks

3. Find the task you want to edit

4. Click the three-dot menu and select Edit Task

5. Toggle the "Send daily overdue task reminders" setting

6. Save your changes

Using Batch Actions

To enable or disable daily reminders for multiple tasks at once:

1. Go to Reporting > Tasks

2. Select multiple tasks using the checkboxes

3. Click Batch Actions

4. Select Change notification settings

5. Toggle the daily overdue reminders setting

6. Apply changes

FAQs

Q: Will learners receive multiple emails per day?
No. Each overdue task generates at most one reminder email per day.

Q: Can I disable reminders for specific users?
The setting is per-task, not per-user. All assignees of a task with this setting enabled will receive reminders.

Q: What happens when a recurring task becomes overdue?
The reminders apply to each task cycle independently. When a task recurs, the new instance has its own deadline and reminder schedule.

Q: Do managers receive daily reminders too?
Managers receive a single overdue notification (1 day after deadline) if they were selected as stakeholders. They do not receive the daily reminders—only the assigned learner does.

Q: How do I stop the reminders?
Reminders stop automatically when the task is completed, expires, or is deleted. Alternatively, an Admin can edit the task to disable the setting.

Troubleshooting

Related Information

For full details on all task notification types, including:

• New task notifications

• Deadline change notifications

• Task reminders (7 days and 1 day before)

• Completion notifications

• Slack integration

• Escalation policies

See the Task Notifications Overview article.

Last Reviewed: 01/12/2025