Enabling sFTP

Overview

This guide walks you through enabling and configuring sFTP (Secure File Transfer Protocol) for your Learn Amp account. Once set up, you'll be able to securely transfer data files to and from Learn Amp for user imports, content migrations, and more.

Pre-requisites

Role Requirements

Only users with the Owner role can:

• Enable sFTP for the account

• Configure SSH public keys

• Access sFTP server credentials

What You'll Need

Before starting, ensure you have:

1. SSH Key Pair Generator

   • Windows: PuTTYgen

   • Mac: Terminal (built-in) – Guide for Mac SSH key generation

2. sFTP Client (for transferring files)

   • WinSCP – recommended, used in this guide

   • FileZilla – alternative option

3. sFTP enabled by Learn Amp – Contact Technical Support to enable sFTP for your platform

Step 1: Generate an SSH Key Pair

Using PuTTYgen (Windows)

1. Open PuTTYgen

2. Under Type of key to generate, select RSA

3. Click Generate and move your mouse to create randomness

4. Once generated, you'll see your public key displayed

   • A correct public key starts with ssh-rsa followed by a random string

5. Click Save private key and store it securely

   • ⚠️ Warning: Save this file—it cannot be retrieved later

Using Terminal (Mac)

1. Open Terminal

2. Run: ssh-keygen -t rsa -b 4096

3. Follow the prompts to save your key pair

4. Your public key will be in ~/.ssh/id_rsa.pub

Step 2: Contact Learn Amp Support

Before you can connect, sFTP must be enabled for your account.

1. Submit a request to Technical Support

2. Request sFTP access for your platform

3. Support will confirm when it's ready

Step 3: Connect to Learn Amp sFTP Server

In Learn Amp

1. Navigate to Settings → Company Settings → API & sFTP → sFTP

2. Scroll to the sFTP section

3. Paste your public key into the SSH Public Key field

   • Copy the entire key, starting with ssh-rsa

4. Click Connect to the Learn Amp sFTP server

Successful Connection

Once connected, you'll see:

Step 4: Configure Your sFTP Client

Using WinSCP

1. Open WinSCP

2. Create a new session with these settings:

3. Click Advanced → Authentication

4. Under Private key file, browse to your saved private key

5. Click OK, then Login

Accepting the Host Key

When connecting for the first time, you may be asked to verify the server fingerprint. Ensure it matches:

Step 5: Transfer Files

Once connected, your sFTP client will display:

• Left panel: Your local files

• Right panel: Learn Amp's sFTP server folder

Uploading Files

• Drag files from the left panel to the right panel

• ⚠️ Warning: Place files in the root folder, not in subdirectories

• Nested folder structures are not supported—drag individual files

File Naming for Imports

Troubleshooting

FAQs

Q: Can I automate file uploads?
Yes! Once configured, you can set up scheduled tasks or scripts to automatically upload files to the sFTP server. Work with your IT team to create an automated workflow from your HR or content systems.

Q: How do I update my SSH key?
Paste a new public key in Settings → Company Settings → API & sFTP → sFTP and click Connect. The old key will be replaced.

Q: Is there a file size limit?
There's no strict limit, but very large files may take longer to process. For bulk content migrations, work with your Implementation Coach to plan the upload schedule.

Q: Can multiple people access the sFTP server?
The sFTP connection is tied to one SSH key pair. If multiple team members need access, they should share the private key securely or set up automated uploads from a central system.