Session Timeout Settings
Learn Amp automatically logs users out after a period of inactivity to protect account security. Admins can configure how long sessions remain active before timing out.
This article explains how session timeouts work and how to configure them.
Overview
Session timeout is a security feature that:
Automatically logs users out after a period of inactivity
Protects accounts on shared or public computers
Can be customised to suit your organisation's security requirements
Balances security with user convenience
Functionality Breakdown
How Session Timeout Works
Users are logged out automatically after a set period of inactivity
Activity includes navigating pages, clicking, or interacting with the platform
When a session expires, users see a message and must log in again
The "Remember me" option can extend sessions for returning users
Timeout Options
Setting | Description |
|---|---|
Standard timeout (7 days) | Users remain logged in for up to 7 days of inactivity |
Custom timeout | Admins can set a specific timeout period in hours |
💡 Tip: Shorter timeouts provide better security but may require users to log in more frequently.
Pre-requisites
Role Requirements
Action | Required Role |
|---|---|
Be affected by session timeout | Any user |
View timeout settings | Admin, Owner |
Configure session timeout | Admin, Owner |
Quick Start Guide
Configuring Session Timeout (Admins Only)
Navigate to Settings from the sidebar.
Select Company settings.
Go to the Security tab.
Find the Session Timeout section.
Choose either:
Standard timeout — 7 days of inactivity
Custom timeout — specify hours (up to the maximum allowed)
If using custom timeout, enter the number of hours.
Click Save to apply the changes.
⚠️ Warning: Changes to timeout settings apply to all users in your company. Users with active sessions will be affected when their next session check occurs.
For Users: What to Expect
If your session times out, you'll see a message asking you to log in again.
Your work is typically saved automatically, but it's good practice to save before stepping away.
Use the "Remember me" option on login if you want to stay logged in longer on trusted devices.
FAQs
Q: What's the default session timeout?
The default is 7 days of inactivity. Your Admin may have configured a custom timeout for your organisation.
Q: Does activity reset the timeout?
Yes. Any interaction with Learn Amp (clicking, navigating, etc.) resets the inactivity timer.
Q: Will I lose my work if my session times out?
Learn Amp auto-saves most content as you work. However, any unsaved changes in forms or editors may be lost. We recommend saving your work regularly.
Q: Can I extend my session?
You can't manually extend a session, but staying active in Learn Amp prevents timeout. Using "Remember me" at login can also help on trusted devices.
Q: Why did I get logged out?
You were likely inactive for longer than the configured timeout period. Simply log in again to continue.
Q: Can different users have different timeout settings?
No. Session timeout is configured at the company level and applies to all users equally.
Troubleshooting
Issue | Solution |
|---|---|
Getting logged out too frequently | Ask your Admin to review the session timeout settings. They may be able to extend the timeout period. |
Session expired mid-task | Log back in. Consider saving work more frequently if you step away often. |
"Remember me" not working | Ensure cookies are enabled in your browser. Some browsers clear cookies on close. |
Need stricter security | Admins can reduce the timeout period via Settings > Company > Security. |
Timeout settings not saving | Ensure you have Admin or Owner permissions and click Save after making changes. |