Overview

Tags are keywords or labels you attach to Items to help organise, categorise, and surface content. They make it easier for learners to find relevant materials through search and filtering, and they power personalised recommendations based on learner interests and skills.

Effective tagging improves content discoverability and creates connections between related learning materials across your library.

Functionality Breakdown

How Tags Work

Tags are simple text labels attached to Items:

• Flexible: Create any tag you need—no predefined list required

• Multiple tags: Add as many tags as relevant to each Item

• Searchable: Learners can search and filter by tag

• Recommendations: Tags influence "More Like This" suggestions

• Reporting: Filter reports by tag to analyse content performance

Where Tags Are Used

Tags appear and function in several places:

Tags vs Skills

Tags and Skills serve different purposes:

💡 Tip: Use Tags for content organisation and Skills for competency tracking. An Item can have both Tags and linked Skills.

Pre-requisites

Role Requirements

To add or edit Tags on Items:

• Owner

• Admin

• Learning Designer

• Curator

Quick Start Guide

Adding Tags to an Item

1. Create a new Item or edit an existing one

2. In the Key Details step, find the Tags field

3. Type a tag and press Enter to add it

4. Repeat for additional tags

5. Existing tags appear as suggestions as you type

6. Save your changes

Removing Tags from an Item

1. Edit the Item

2. In the Key Details step, find the Tags field

3. Click the X next to any tag to remove it

4. Save your changes

Finding Items by Tag

As an Admin:

1. Navigate to Content → Items in the sidebar

2. Click Filters

3. Select one or more Tags from the filter options

4. The list updates to show only Items with those Tags

As a Learner:

1. Use the search bar in the content library

2. Enter a tag name

3. Items with matching tags appear in results

Tagging Best Practices

Be Consistent

Create a tagging convention and stick to it:

• Use consistent capitalisation (e.g., always "Leadership" not "leadership")

• Agree on singular vs plural (e.g., "Skill" vs "Skills")

• Document common tags for content creators

Be Specific

Specific tags are more useful than generic ones:

Use Multiple Tags

Apply all relevant tags to maximise discoverability:

• Topic tags (e.g., "Customer Service", "Product Knowledge")

• Audience tags (e.g., "New Starters", "Managers")

• Format tags (e.g., "Video", "Quick Read")

• Source tags (e.g., "External", "In-house")

Review and Clean Up Regularly

Periodically review your tags:

• Merge similar tags (e.g., "Leadership" and "Leading Teams")

• Remove unused tags

• Update outdated terminology

Tags and Recommendations

Tags play a key role in content recommendations:

More Like This

When a learner views an Item, Learn Amp suggests similar content based on:

• Matching tags

• Matching skills

• Similar titles and descriptions

• Learner activity patterns

Items with more matching tags rank higher in recommendations.

Personalised Suggestions

Learn Amp recommends content based on:

• Tags on content the learner has completed

• Tags matching the learner's skill interests

• Tags on content popular with similar users

💡 Tip: Consistent, thoughtful tagging significantly improves the relevance of recommendations.

Managing Tags at Scale

Viewing All Tags

Admins can see all tags in use across the platform:

1. Navigate to Settings → Content → Tags

2. View the complete list of tags

3. See how many Items use each tag

Bulk Tagging

You can add tags to multiple Items at once using the CSV export/import feature:

1. Navigate to Company Settings → Imports → Items update

2. Select Start items update and click Export bulk item CSV

3. Once the file downloads, open it and find the Items you want to tag

4. Add your tags under the "tags" column (use commas to separate multiple tags)

5. Save the file and re-upload it on the "Upload CSV" page

6. Click Start import and complete the import process

For detailed step-by-step instructions, see Bulk Tagging Items.

FAQs

Q: Is there a limit to how many tags I can add?
There's no hard limit, but we recommend keeping tags focused and relevant—typically 3-8 tags per Item works well.

Q: Can I add tags in bulk?
Yes, use the CSV export/import feature in Company Settings → Imports → Items update. See Bulk Tagging Items for detailed instructions.

Q: Do tags affect search ranking?
Yes, Items with tags matching the search query rank higher in results.

Q: Can learners add tags to Items?
No, only users with content editing permissions can add or remove tags.

Q: Are tags case-sensitive?
Tags are not case-sensitive for searching and filtering, but they display as you entered them.

Q: What happens if I delete a tag?
Removing a tag from an Item doesn't affect other Items. The tag remains available if used elsewhere.

Troubleshooting