Engagement Features
Engagement Features
Overview
Transform passive content consumption into active social learning. This section covers features that encourage interaction, collaboration, and feedback within your Channels—from expert Q&A to peer discussions and content quality reporting.
What You'll Learn
Guide | Description |
|---|---|
Q&A on Channels | Enable structured question-and-answer with designated experts |
Discussions on Channels | Foster peer-to-peer conversations and community |
Discussion Filtering by Team | Filter discussion visibility by team membership |
Reporting Content Issues on Channels | Let learners flag problems with content |
Engagement Options Compared
Feature | Purpose | Best For |
|---|---|---|
Q&A | Structured questions answered by experts | Knowledge transfer, expert access |
Discussions | Open peer conversations | Community building, sharing experiences |
Q&A vs Discussions
Q&A
Structured: Questions directed to designated experts
Expert-focused: Answers come from subject matter experts
Upvoting: Community highlights best questions and answers
Private options: Learners can ask questions privately
Discussions
Conversational: Open-ended peer conversations
Community-focused: Everyone can contribute equally
Posting controls: Choose who can start discussions
Team filtering: Optionally filter by team membership
💡 Tip: Many Channels benefit from both Q&A and Discussions enabled—Q&A for expert knowledge, Discussions for peer learning.
Discussion Posting Permissions
Control who can start new discussions:
Setting | Who Can Post | Best For |
|---|---|---|
Admin and Curator | Only content administrators | Controlled, moderated conversations |
Everyone | All learners with access | Open collaboration, peer learning |
Note: Regardless of posting permissions, all users can reply to existing discussions.
Content Quality Feedback
Enable Content Issue Reporting to let learners flag:
Broken content (dead links, technical errors)
Completion issues (content won't mark as complete)
Suspicious content (outdated or incorrect information)
Offensive content (inappropriate material)
This creates a feedback loop to maintain content quality over time.
Recommended Reading Order
Q&A on Channels – Set up expert knowledge sharing
Discussions on Channels – Enable peer conversations
Discussion Filtering by Team – Control discussion visibility
Reporting Content Issues on Channels – Gather quality feedback
💡 Tip: Start with Q&A for expert-led Channels and Discussions for community-focused content. Monitor engagement and adjust based on how learners interact.