Volt
Overview
Volt is Learn Amp's AI assistant, built directly into your platform to help you work more efficiently — whether you're answering team questions, creating learning content, or searching for resources. Volt lives in the sidebar and is available to Admins and Owners across your platform.
Volt brings together several capabilities, some of which are now fully live for all customers, and others that are currently in Open Beta. This article walks you through what's available, how to enable it, and how to get the most from Volt.
To enable Volt, an Admin or Owner must switch it on from Company Settings → AI Features. From there, you can also enable or disable individual agents to suit your organisation's needs.
How Volt Works
When you interact with Volt:
Your question is sent securely to our AI providers (OpenAI or Anthropic)
Volt analyses your query alongside relevant context from your Learn Amp instance
A response is generated based on your permissions and available content
The response is returned to you—your data is never stored by AI providers
Volt respects all existing platform permissions. You'll only receive suggestions for content you have access to.
Data Privacy and Security
Volt is built with security principles and the EU AI Act in mind. Key protections include:
No model training – Your data is never used to train AI models
Zero data retention – AI providers immediately destroy data after processing
Customer isolation – Your prompts and responses are never accessible to other customers
Permission-aware – Volt only accesses content you have permission to view
Audit trails – All AI interactions are logged for transparency and compliance
Opt-in by default – AI features must be explicitly enabled by your organisation
We retain interaction logs for 365 days for safety and security purposes.
Functionality Breakdown
Volt includes the following features:
Generally Available — enabled via Company Settings → AI Features:
Platform Assistant — Answers questions about how to use Learn Amp, helps with admin tasks, and guides users through platform features
Support Ticket Assistant — Allows Admins and Owners to raise support tickets with the Learn Amp team directly from a Volt conversation
Chat History — Persistent conversation history panel in the Volt sidebar, so previous conversations are easy to find and revisit
Open Beta — enabled via Company Settings → AI Features:
Learnlist Creator — Generates structured learning paths from a natural language prompt
Learnlist Supplementer — Suggests additional content to enrich an existing learnlist
Learnlist Updater — Updates an existing learnlist based on natural language instructions
Quiz Creator — Generates quizzes from your content or other sources
Quiz Updater — Updates existing quizzes using natural language instructions
Item Creator — Creates learning items using your platform's item framework
Item Updater — Updates existing items using natural language instructions
Exercise Creator — Creates exercises within items
Exercise Updater — Updates existing exercises using natural language instructions
Exercise Remover — Removes exercises from items
Channel Creator — Builds curated channels from your content library
Content Search — Searches your indexed content library to find relevant learning resources
Web Search — Searches the web for up-to-date information to support content creation
File Upload — Allows you to upload PDF, DOCX, or PPTX files as source material for content creation
Smart Picks — Surfaces AI-powered semantic search results in the search bar at the top of the page, showing the most relevant content from your indexed library alongside standard search results
Curated for You — A dashboard widget that returns AI-curated content recommendations based on a learner's natural-language prompt
Pre-requisites
Volt must be enabled by an Admin or Owner from Company Settings → AI Features
Your platform must include Volt — if you're not sure whether it does, your Customer Success Manager can confirm
Role Requirements
Action | Role Required |
|---|---|
Enable or disable Volt and individual agents | Admin or Owner |
Use Platform Assistant | Admin or Owner |
Use Support Ticket Assistant | Admin or Owner |
Use Content Creation agents (Open Beta) | Admin or Owner |
View Chat History | Admin or Owner |
💡 Volt is currently available to Admins and Owners only.
Quick Start Guide
From the sidebar, select Settings, then AI Features (look for the sparkle icon)
Toggle on Volt AI Assistants
Review the individual agent toggles and enable the ones you'd like to use
If Volt's content indexing hasn't been set up yet, a banner will prompt you — select Index content to let Volt search your content library
Once enabled, the Volt panel appears in the sidebar — click it to start a conversation
FAQs
Q: Who can use Volt?
Volt is available to Admins and Owners. Learners and Managers do not currently have access.
Q: Can Volt raise support tickets?
Yes. The Support Ticket Assistant allows Admins and Owners to raise a support ticket with the Learn Amp team directly from a Volt conversation. The conversation transcript is attached automatically, giving the support team everything they need to help you quickly.
Q: What's the difference between GA features and Open Beta features?
Generally Available (GA) features are fully live and supported for all customers. Open Beta features are available to all customers but may still be evolving — we welcome feedback as we continue to develop them.
Q: Can I choose which agents are active for my organisation?
Yes. From Company Settings → AI Features, you can toggle individual agents on or off. This lets you control which capabilities are available to your admin team.
Q: Does Volt need access to our content library?
For Content Search and other AI features that draw on your learning content, yes — you'll need to trigger a content index from the AI Features settings page. This allows Volt to understand and search your content.
Q: Is my data secure?
Yes. Learn Amp takes data privacy seriously. See the Security, Privacy and Transparency article for full details.
Q: Can Volt access content I don't have permission to view?
No. Volt respects all platform permissions and will only show you content you're authorised to access.
Q: Is my data used to train AI models?
No. We have agreements with OpenAI and Anthropic that explicitly prohibit them from using customer data for training. Additionally, we maintain Zero Data Retention agreements.
Q: Can other customers see my prompts or responses?
No. Your data is completely isolated and never shared between customers.
Q: What happens if Volt gives an incorrect answer?
Due to the nature of language models, Volt may occasionally produce inaccurate responses. We recommend reviewing all responses before acting on them. You can provide feedback using the thumbs up/down buttons beneath each response to help us improve.
Q: Can I customise how Volt responds?
Customisation options are on our roadmap, including adjusting tone, communication style, and support levels.
Q: Which AI models does Volt use?
Volt is powered by models from OpenAI (GPT series) and Anthropic (Claude series). Our architecture allows us to switch between models as technology evolves.
Q: How do I give feedback on Volt's responses?
After Volt responds, click the thumbs up or thumbs down button beneath the message. You can optionally add a comment explaining your feedback. This helps us continuously improve Volt.
Troubleshooting
Issue | Likely Cause | What to Do |
|---|---|---|
Volt panel doesn't appear in the sidebar | Volt isn't enabled | Go to Company Settings → AI Features and toggle on Volt AI Assistants |
Content Search returns no results | Content hasn't been indexed | Go to Company Settings → AI Features and select Index content |
A specific agent isn't appearing | Agent may be toggled off | Check the individual agent toggles on the AI Features settings page |
Can't see the AI Features option in Settings | Insufficient permissions | Only Admins and Owners can access AI Features |
Support Ticket Assistant isn't available | You may not have the correct role | Support Ticket Assistant is available to Admins and Owners only |