Getting Started with Surveys

Overview

Surveys in Learn Amp are a powerful way to gather feedback, track sentiment, and improve engagement across your organisation. Whether you're measuring employee satisfaction, collecting feedback on learning content, or facilitating performance conversations, Surveys give you the tools to capture meaningful insights.

This guide will help you understand the different types of Surveys available and get you started with creating your first one.

What Can You Do with Surveys?

Surveys in Learn Amp help you:

• Gather feedback on content, events, processes, or performance

• Measure sentiment with recurring pulse surveys

• Evaluate learning by embedding feedback into Learnlists and Channels

• Support performance conversations through 1-to-1 Question Sets

• Collect 360 feedback with Observation Surveys

Understanding Survey Types

Learn Amp offers three main Survey types, each designed for different use cases:

Regular Surveys

The most common type, used for gathering feedback from individuals, teams, or your entire organisation.

• Best for: Employee engagement, event feedback, company-wide pulse surveys

• Key features: Can be one-off or recurring, supports anonymity, includes reminders and escalations

• Recipients: You choose who receives the Survey

Content Surveys

Embedded directly into Learnlists or Channels, these Surveys gather feedback on specific learning content.

• Best for: Course evaluations, content feedback, learning journey check-ins

• Key features: Automatically available to users accessing the content, supports retaking

• Recipients: Anyone assigned to the Learnlist or Channel

Observation Surveys

Designed for feedback about a specific person, typically completed by managers, coaches, or peers.

• Best for: 360 feedback, performance observations, coaching assessments

• Key features: Feedback is about someone else (or yourself), can notify the subject

• Recipients: Managers, coaches, peers, or the individual themselves

Choosing the Right Survey Type

Your First Survey: Quick Start

Ready to create your first Survey? Here's a quick overview:

1. Navigate to Manage → Learning Content → Surveys in the sidebar navigation

2. Click + Add New and select Survey

3. Choose your Survey type (Regular, Content, or Observation)

4. Add a name and description

5. Create your questions

6. Set recipients (for Regular/Observation) or save (for Content)

7. Schedule when to issue the Survey

8. Review and launch

💡 Tip: For your first Survey, try a simple Regular Survey with 3-5 questions. You can always create more complex Surveys once you're comfortable with the basics.

Key Features at a Glance

Next Steps

Now that you understand the basics, explore these articles to learn more:

• Creating Surveys – Step-by-step guide to building your Survey

• Survey Question Types Explained – Understanding each question type

• Using Survey Templates – Speed up creation with templates

• Creating Recurring Surveys (Cycles) – Set up automated, repeating Surveys

• Survey Reporting – Analyse and export your results

FAQs

Q: Which Survey type should I start with?
A: For most use cases, start with a Regular Survey. It's the most flexible type and supports all features including anonymity, cycles, and reminders.

Q: Can I change the Survey type after creating it?
A: No. Survey types are fixed once selected. If you need a different type, create a new Survey.

Q: Do I need special permissions to create Surveys?
A: Yes. You need Owner, Admin, Learning Designer, or Curator (with Issue Surveys permission) role to create Surveys.

Q: How long does it take to create a Survey?
A: A simple Survey can be created in just a few minutes. More complex Surveys with many questions or advanced settings may take longer.

Q: Can I test my Survey before sending it to users?
A: Yes. Use the Preview feature to see exactly how your Survey will appear to respondents before issuing it.

Troubleshooting