Communications

Overview

Effective communication is key to Survey success. Learn Amp automatically sends notifications throughout the Survey lifecycle and provides tools to remind users about incomplete Surveys. This section covers all the ways Learn Amp keeps your users informed and engaged.

What's Covered in This Section

Survey Notifications and Emails

Learn Amp sends various email notifications throughout the Survey lifecycle:

• Survey Issued – When a Survey is assigned to a user

• Survey Reminder – Automatic reminders before deadlines

• Survey Due Tomorrow – Reminder the day before deadline

• Survey Overdue – Notification when deadline has passed

• Survey Completed – Optional notification to managers/coaches

Survey Reminders and Escalations

Take control of how users are reminded about Surveys:

• Automatic reminders at configurable intervals

• Escalation rules to notify managers when Surveys are overdue

• Custom escalation actions based on your organisation's needs

In This Section

• Survey Notifications and Emails – Types of emails and when they're sent

• Survey Reminders and Escalations – Configuring reminders and escalation rules