Event Notification Settings

Event Notification Settings give you granular control over who gets alerted about event activity. From new enrolments to cancellations, you can configure exactly which updates trigger notifications and who receives them.

These settings help event organisers stay informed without overwhelming them with alerts they don't need.

1. Enable notifications for the event

2. Select which triggers should send notifications

3. Configure recipients for completion notifications (others go to event organiser)

4. Notifications are sent via email and/or in-app

The notification settings have a master toggle that enables or disables all event notifications. When disabled:

• No notification triggers fire

• Event changes don't alert anyone

• Completion notifications are also disabled

Recipients can control their notification preferences in personal settings:

• Event enrolment – Receive emails when enrolled

• Event changes – Receive emails about event updates

• Event cancellation – Receive emails when events are cancelled

💡 Note: System notifications may override user preferences for critical updates.

1. Navigate to your event

2. Click Edit

3. Find the Visibility and Notifications section

4. Enable Notify on updates

5. Check the notifications you want to enable:

   • ☐ New applications

   • ☐ New enrolments

   • ☐ Completions

   • ☐ Cancellations

   • ☐ Waitlist additions

6. Click Save

1. Enable Notify on completion

2. Select who should receive completion notifications:

   • Manager

   • Coach

   • Manager's manager

   • Selected users

3. Optionally add a custom completion message

4. Click Save

1. Edit your event

2. Toggle off Notify on updates

3. Click Save

All event notifications will be disabled until re-enabled.

Who receives the "New Application" notification?
The event creator and anyone with approval permissions for the session receive application notifications.

Can I have different notification settings per session?
No, notification settings apply to the event as a whole. All sessions inherit the same settings.

Do notifications go to both email and in-app?
Most notifications appear in both channels. Users can control their email preferences but in-app notifications are always delivered.

What's the difference between "New Application" and "New Enrolment"?
Applications occur when approval is required—someone requests to attend. Enrolments occur when someone is successfully added, either through self-enrolment or admin action.

Can learners disable event notifications?
Learners can adjust their email preferences but cannot fully disable critical notifications like event cancellations.

Are notifications sent for past events?
No, notifications are only sent for upcoming or ongoing events. Changes to past events don't trigger notifications.

Why didn't I receive a notification?
Check your email preferences and spam folder. Verify the notification type is enabled in event settings.