Providing Feedback on Volt Responses

You can provide feedback on any Volt response using the thumbs up and thumbs down buttons. Your feedback helps Learn Amp improve Volt over time.

Overview

Volt is continuously being developed and improved. Your feedback — whether a quick thumbs up or a detailed written comment — makes a real difference in helping us understand where Volt is performing well and where it can do better.

Feedback applies to all Volt features, including both GA features like Platform Assistant and Support Ticket Assistant, and Open Beta features like the content creation and search agents.

Functionality Breakdown

• Thumbs up — Rate a Volt response as helpful or accurate

• Thumbs down — Flag a response as unhelpful, inaccurate, or in need of improvement

• Written feedback — Add a written comment alongside your rating to provide more detail

• Available on every Volt response, in all feature areas

Pre-requisites

• Volt must be enabled from Company Settings → AI Features

Role Requirements

Quick Start Guide

1. After Volt provides a response, look for the thumbs up and thumbs down icons below the message

2. Click the appropriate icon to rate the response

3. Optionally, add a written comment explaining your feedback

4. Submit your feedback — it's sent to Learn Amp to inform ongoing improvements

💡 Written feedback is especially useful when a response is close but not quite right. Describing what was missing or incorrect helps the team understand exactly what needs to improve.

FAQs

Q: Who sees my feedback?
Feedback is sent to the Learn Amp team. It's used to improve Volt's performance and is not shared publicly.

Q: Does feedback have an immediate effect on Volt's responses?
Feedback doesn't change Volt's behaviour in real time. It's used by the Learn Amp team to identify areas for improvement in future updates.

Q: Can I provide feedback on every type of Volt response?
Yes. The feedback option is available on all Volt responses across all feature types, including Platform Assistant responses, content creation results, and search results.

Q: Is there a way to report a serious issue with a Volt response?
For significant issues — for example, if Volt produces inaccurate or harmful content — use the thumbs down to flag it and add a written comment. You can also raise a support ticket via the Support Ticket Assistant or the Learn Amp Help Centre.

Troubleshooting