Changing Your Language and Location Preferences

Changing Your Language and Location Preferences

Overview

This guide explains how users can personalise their language, location and timezone preferences. These personal settings override any company or location defaults.


Pre-requisites

You'll need access to your Learn Amp account to update these settings.

Role Requirements

Action

Required Role

Action

Required Role

Change personal language

Any user

Change personal location

Any user

Change personal timezone

Any user


Quick Start Guide

Changing Your Language

Using the Language Switcher

The quickest way to change language is using the language switcher:

  1. Look for the globe icon in the sidebar

  2. Click on it to see available languages

  3. Select your preferred language

💡 Tip: This changes the language for your current session. To make it permanent, update your Primary Language in your profile settings.

💡 Tip: If you select Arabic, the interface will switch to right-to-left (RTL) layout to support natural reading flow.

Setting Your Primary Language

Your primary language determines the default language you see when logging in and the language used for email notifications.

  1. Open the sidebar and select Settings

  2. Select Profile & Preferences

  3. Navigate to Languages & Locations

  4. Under Primary Language, select your preferred language

  5. Optionally add other languages you know

  6. Click Save


Changing Your Location

If your organisation has set up locations, you can select your location from your profile:

  1. Open the sidebar and select Settings

  2. Select Profile & Preferences

  3. Navigate to Languages & Locations

  4. Under Location, select your office or region from the dropdown

  5. Click Save

Your location may affect your default timezone if your organisation has configured location-specific settings.


Changing Your Timezone

Your timezone affects how dates and times are displayed throughout the platform, including Event times, deadlines and report timestamps.

  1. Open the sidebar and select Settings

  2. Select Profile & Preferences

  3. Navigate to Languages & Locations

  4. Under Timezone, select your timezone

  5. Click Save

💡 Tip: Setting your timezone correctly ensures you never miss an Event or deadline due to time zone confusion.


What These Settings Affect

Language Settings Affect

  • UI text – All navigation, buttons, labels and system messages

  • Translated content – Item titles, descriptions and other content (when translations exist)

  • Email notifications – System emails are sent in your primary language

Timezone Settings Affect

  • Event times – Events display in your local time

  • Deadlines – Task, 1-to-1 and Objective deadlines show in your timezone

  • Reminders – Time-based notifications are converted to your timezone

  • Reports – Timestamps in reports reflect your timezone


Priority Order

When the system determines what language or timezone to show you, it checks in this order:

  1. URL locale – If the URL contains a language code (e.g., /de/ for German)

  2. Your primary language – Set in your profile

  3. Location default – If you're assigned to a location with a default

  4. Company default – The organisation-wide setting

  5. System default – English (UK)

Your personal timezone always takes priority over location and company defaults once you've set it.


FAQs

Q: Why can't I see the language switcher?
The language switcher only appears if your organisation has enabled multiple languages. If you don't see it, your company may only have one language available.

Q: Will my language preference affect the content I see?
Your language preference affects UI text and any content that has been translated. If content hasn't been translated into your language, it will display in English UK.


Troubleshooting

Issue

Solution

Issue

Solution

Language keeps resetting

Ensure you've saved your Primary Language in Profile & Preferences, not just used the temporary switcher

Timezone not saving

Clear your browser cache and try again; ensure you click Save after making changes

Can't find my timezone

Timezones are listed by city name (e.g., "London" rather than "GMT"). Search for your nearest major city