Translating Content

Learn Amp allows you to translate content such as Learnlists, Channels, Items and Events into multiple languages. This guide explains how to provide translations using the CSV export/import process.

Before translating content, ensure you have:

• Languages enabled for your organisation

• The content you wish to translate already created in Learn Amp

• Access to a spreadsheet application (Excel, Google Sheets, etc.)

The easiest way to translate multiple items at once is using the CSV export/import feature.

1. Navigate to the Learnlist or Channel you want to translate

2. Click the menu icon (three dots)

3. Select Export translations CSV

4. A CSV file will download containing all translatable text

1. Open the CSV file in a spreadsheet application

2. Find the column for your target language (e.g., 'de' for German, 'fr' for French)

3. Add translations in the Name and Description columns for that language

4. Save the file as CSV format

💡 Tip: If you're unsure which code matches which language, visit ISO Language Codes.

1. Email the completed CSV file to support@learnamp.com

2. The Support team will import your translations

Follow these best practices when providing translations:

• Do not modify the 'Key' column—this identifies which phrase to translate

• Do not add extra columns or rows

• Only add or edit text in the language columns you're translating

Some phrases contain code that must be kept exactly as-is:

• Curly brackets – Keep content in %{brackets} in English

  • Example: "Click to view the report %{report}" → "Klicken Sie, um den Bericht %{report} anzuzeigen"

• Pluralisations – Keep 'One:' and 'Other:' labels, only translate the phrases

  • Example: "One: Learnlist, Other: Learnlists" → "One: Learnliste, Other: Learnlisten"

⚠️ Warning: Modifying code elements in curly brackets will cause the translation to fail.

• Any phrases you leave blank will remain unchanged

• If a phrase seems too technical or unclear, skip it—we can address it later

Always save your completed file as CSV format before sending. Other formats may cause import errors.

If a translation doesn't exist for a piece of content:

• The system falls back to English (UK)

• If no English translation exists, you may see a blank space

• For UI elements without translations, you may see a "translation missing" message

If you need a specific UI phrase or page translated:

1. Raise a support ticket via the Customer Portal

2. Include:

   • The phrase to be translated

   • A link to the page where it appears

   • The target language

   • Your preferred translation

By default, Learn Amp uses machine translation for UI elements. If you'd like professional human translations, this is available as an add-on.

Contact success@learnamp.com for more information about professional translation services.

Q: How long does it take to import translations?
The Support team typically processes translation imports within 2-3 business days.

Q: Can I translate user-generated content like Q&A posts?
No. User-generated content is not included in the translation system. Only content created by admins and curators can be translated.