Support Ticket Assistant
The Support Ticket Assistant lets Admins and Owners raise a support ticket with the Learn Amp team directly from a Volt conversation. It's a fully live feature, enabled via Company Settings → AI Features.
Overview
When something isn't working as expected, the Support Ticket Assistant makes it easy to get help without leaving the platform. From within Volt, you can describe the issue and the assistant will create a support ticket on your behalf — including a transcript of your Volt conversation as context for the support team.
This saves time and ensures the support team has everything they need to help you quickly.
Functionality Breakdown
Raises a support ticket with Learn Amp directly from a Volt conversation
Automatically attaches the Volt conversation transcript to the ticket
Available within the Volt sidebar at any time
Only accessible to Admins and Owners — not available to Managers or Learners
Pre-requisites
Volt must be enabled from Company Settings → AI Features
The Support Ticket Assistant toggle must be active on the AI Features settings page
Role Requirements
Action | Role Required |
|---|---|
Enable or disable Support Ticket Assistant | Admin or Owner |
Use Support Ticket Assistant to raise a ticket | Admin or Owner |
⚠️ Only Admins and Owners can raise support tickets via Volt. If you need to report an issue and don't have these permissions, please contact your platform admin.
Quick Start Guide
From the sidebar, select Settings, then AI Features
Ensure Volt AI Assistants is toggled on
Confirm the Support Ticket Assistant toggle is enabled
Open the Volt panel from the sidebar
Describe your issue — for example, "I'm getting an error when trying to publish a learnlist"
Volt will guide you through a few quick questions to complete the ticket details
Volt will submit the ticket, with your conversation attached, to the Learn Amp support team
💡 Including as much detail as possible when describing your issue will help the support team respond more quickly.
FAQs
Q: Will the Learn Amp support team see my full Volt conversation?
Yes. The conversation transcript is attached to the ticket automatically, giving the support team everything they need to help you quickly.
Q: Can I still raise a ticket through other channels?
Yes. The Support Ticket Assistant is an additional, convenient way to get help. You can still contact Learn Amp support via the Help Centre or other existing channels.
Q: Who receives the ticket?
Tickets are submitted to the Learn Amp support team in the usual way — the Support Ticket Assistant simply automates the submission process from within the platform.
Troubleshooting
Issue | Likely Cause | What to Do |
|---|---|---|
Support Ticket Assistant option not appearing in Volt | Feature may be toggled off or you don't have the right role | Check Company Settings → AI Features and confirm you are an Admin or Owner |
Ticket not received by support team | Submission may have failed | Try again, or contact support via the Help Centre directly |
Volt panel not visible | Volt is disabled | Go to Company Settings → AI Features and enable Volt AI Assistants |