Enabling the Directory
Overview
The Directory feature allows users to find and connect with colleagues across your platform. Before users can access it, administrators need to ensure the feature is enabled and configured correctly.
This guide covers how to check if the Directory is available and the steps to enable it for your organisation.
Functionality Breakdown
The Directory is a platform feature that needs to be:
Included in your package
Enabled by an administrator – Can be toggled on or off
Configured – Choose between "Employee Directory" or "Member Directory" naming
Once enabled, the Directory appears in the Community section of the navigation for all users.
Pre-requisites
Role Requirements
To enable or configure the Directory, you must have one of the following roles:
Owner
Admin
Quick Start Guide
Checking if Directory is Enabled
Navigate to Community in the sidebar navigation
Look for Employee Directory or Member Directory in the submenu
If visible, the feature is already enabled
Enabling the Directory
If the Directory isn't visible and you have the required package:
Contact your platform administrator
Ask them to enable the Directory feature in platform settings
Choose whether to display it as "Employee Directory" or "Member Directory"
Choosing the Right Name
Name | Best For |
|---|---|
Employee Directory | Standard company platforms, internal use |
Member Directory | Community platforms, external networks, membership organisations |
💡 Tip: The name is purely cosmetic—both options provide identical functionality.
FAQs
Q: Why can't I see the Directory in my navigation?
Either your package doesn't include the Directory, or an administrator hasn't enabled it yet. Check with your administrator or Customer Success Manager.
Q: Can I change from Employee Directory to Member Directory later?
Yes, an administrator can change the naming at any time in platform settings.
Q: Does enabling the Directory affect existing user data?
No. Enabling the Directory simply makes user profiles searchable—it doesn't change any existing data.
Q: Can we disable the Directory after enabling it?
Yes, administrators can toggle the feature off at any time if needed.
Troubleshooting
Issue | Solution |
|---|---|
Directory not in navigation | Verify your package includes this feature. Contact your administrator to enable it. |
Can't find enable option | Ensure you have Admin or Owner permissions. |
Directory shows wrong name | An administrator can change between Employee/Member Directory in platform settings. |
Feature enabled but empty | Check that your platform has active users with complete profiles. |
Last Reviewed: 27/11/2025