Using the Account Switcher

Overview

The Account Switcher allows you to move between multiple Learn Amp accounts without logging out. This is particularly useful if you manage several company domains or need to access different Learn Amp environments.

This feature is only available if you have access to multiple accounts on the platform.

How the Account Switcher Works

The account switcher appears when you click on your avatar icon in the top right corner. From here you can:

• View all linked accounts

• Switch to a different company domain

• Add new accounts (up to 5)

• Remove accounts you no longer need

Adding an Account to the Switcher

Step 1: Access the Switcher

Click your avatar icon in the top navigation bar, then click the + icon.

Step 2: View Your Accounts

A pop-up will appear showing your current accounts and the option to add another.

Step 3: Enter the Domain

Click Add another account and enter the subdomain of the account you want to add.

⚠️ Important: When entering the domain, use only the subdomain. Do not include 'https://' or 'www.'

For example:

• ✅ Correct: yourcompany

• ❌ Incorrect: https://yourcompany.learnamp.com

Step 4: Log In

You'll be prompted to log in to the new domain. Once logged in, the domain icon will appear next to your avatar.

Step 5: Switch Between Accounts

Click on the domain icons to switch between your linked accounts.

Pre-requisites

What You Need

• An invitation to the account you're adding (contact your manager or site admin if you can't find your invitation email)

• Any system role can use the account switcher

Required User Roles

Adding a Manager to Another Site

If you need to give a manager access to another Learn Amp site:

1. Create a user profile for them on the other site

2. Their status will show as not yet invited, invite scheduled, or invite pending

3. Once created, they can follow the steps above to set up the account switcher

4. This allows them to easily switch between accounts whilst using the platform

FAQs

Q: I cannot link an account via the account switcher. What's wrong?
When linking an account, make sure you input the subdomain only. Do not use 'https://' or 'www.' in the domain field.

Q: How many accounts can I add?
You can add up to 5 accounts to switch between.

Q: Can any role use the account switcher?
Yes, any system role can use the account switcher once it's enabled for the company.

Troubleshooting

Important Considerations

Before using the account switcher, be aware:

• Always verify you're in the correct account before performing any impactful actions

• If you're trying to open a link and get an error, check you're switched to the correct domain

• Content can be copied across platforms; raise a ticket with support if needed