File Types and Upload Requirements

Overview

Learn Amp accepts a wide range of file types to support your learning content needs. This guide covers accepted formats, size limits, and common upload issues to help you share content successfully.

Understanding file requirements before uploading helps avoid issues and ensures the best experience for your learners.

Functionality Breakdown

Supported File Types by Category

Images

Video

We use AWS ElasticTranscoder to convert uploaded videos to MP4 format. Most common video formats are supported—if your format doesn't work, try converting to MP4 first.

💡 Tip: Keep video files under 50 MB for the best user experience. Large files take longer to upload and may cause slow loading for learners.

Video Transcoding Quality

The quality options available to learners depend on the resolution of your uploaded video:

Audio

⚠️ Note: For broadest browser compatibility, use MP3 or MP4 format. Some browsers (particularly Safari and older Internet Explorer) have limited support for other audio formats.

Documents and Files

PDFs display directly in Learn Amp's document viewer. Other document types are available for download.

E-learning Packages (SCORM)

SCORM packages must be uploaded as ZIP files containing the required manifest. For packages larger than 2 GB, contact support to discuss a custom upload.

Other supported e-learning standards: xAPI, AICC, CMI5

Blocked File Types

For security reasons, the following executable and script files are blocked:

• exe, php, rb, msi, bat, sh, js, jar

• vb, vbs, dll, sfx, tmp, py, msp, com

• zip, rar, 7z (except for SCORM uploads)

Pre-requisites

Role Requirements

To upload files, you must have one of the following roles:

• Owner – Full access within their company

• Admin – Administrative access within their company

• Learning Designer – Can create and manage learning content

• Curator – Can curate and manage content

Embedding External Content

In addition to file uploads, you can embed content from external sources using the Page Builder's Advanced editor. Embeddable content includes:

• H5P interactive content

• Google Docs, Sheets, and Slides

• Prezi presentations

• Videos from YouTube, Vimeo, and other platforms

• Most content with an embed code

To embed content, use the Page Builder Item type and paste the embed code in the source code editor.

FAQs

Q: What's the maximum file size for uploads?
The general limit is 2 GB for documents, videos, and SCORM packages. Images are limited to 10 MB. For videos, we recommend staying under 50 MB for the best user experience.

Q: Can I upload PowerPoint files directly?
PowerPoint files can be uploaded as downloadable files, but they won't display inline. To show slides directly in Learn Amp, convert your PowerPoint to PDF first, then upload the PDF.

Q: Why can't I upload a ZIP file?
ZIP files are blocked by default for security. The exception is SCORM packages—use the E-learning Item type to upload these.

Q: What video format should I use?
MP4 is the most reliable format. If you're having issues with another format, try converting to MP4 before uploading.

Q: Why is my PDF not displaying correctly?
Some PDFs created with specific software may not render properly. Try opening and re-saving the PDF using a PDF creator tool (such as PDFCreator on Windows) to ensure compatibility.

Troubleshooting