Q&A: Escalation Policy sends 'overdue task' notifications but when checked, the user doesn't have outstanding tasks?
By Gemma Dowsett
Question: Escalation Policy sends 'overdue task' notifications but when checked, the user doesn't have outstanding tasks?
Answer: This report shows a count of times a user has gone overdue, regardless of whether they are still overdue in order to highlight any instance of them having an overdue task.
To view which users have any overdue tasks at the time of checking, you can use Task Log and tick the ‘Overdue’ option.
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