Communities
Overview
Communities in Learn Amp provide dedicated spaces for learners to connect, collaborate, and engage with each other. Built on our Teams architecture, Communities bring social learning into the workplace by combining familiar features from social media with structured learning content.
Whether you're running cohort-based programmes or building knowledge-sharing guilds, Communities create a sense of belonging and accountability that keeps learners motivated and engaged.
Use Cases
Cohort-Based Learning
Groups of learners progress through a course together, combining events, self-paced learning, assessments, and group tasks. The social feed encourages discussion and peer support throughout the programme.
Best for: Onboarding programmes, leadership development, certification courses
Guilds
Groups organised around shared interests or expertise areas. Guilds support knowledge sharing from subject matter experts and help connect colleagues across the organisation.
Best for: Communities of practice, interest groups, departmental knowledge sharing
Key Features
Feature | Description |
|---|---|
Social Feed | Post text, images, and videos; like and comment on posts; pin important posts |
@Mentions | Tag and notify community members in posts and comments |
Customisable Tabs | Configure which tabs appear (Feed, Members, Content, Tasks, Activity, Notes & Docs, Dashboard) |
Privacy Settings | Public, Private, or Secret visibility |
Join Requests | Members can request to join Private communities |
Team Hierarchy | Nest communities under parent teams for organisational structure |
Dashboard Widgets | Add community-specific data and metrics |
Slack/MS Teams | Post activity notifications to external chat channels |
Required User Roles
Action | Required Role |
|---|---|
Create a Community | Owner, Admin |
Edit Community settings | Owner, Admin |
Add Dashboard widgets | Owner, Admin, Community Manager |
Pin/unpin posts | Owner, Admin |
Delete posts/comments | Owner, Admin only |
Approve join requests | Owner, Admin, Community Manager |
💡 Tip: Curators, Reporters, and Learning Designers do not have specific Community permissions.
Quick Start
From the sidebar, click Add New
Select People, then Team
Choose the Community type
Follow the wizard to configure name, privacy, tabs, managers, and members
Click Create
For detailed step-by-step instructions, see Creating a Community.
Documentation
Getting Started
Creating a Community - Step-by-step guide to the creation wizard
Customising Your Community - Banner images, descriptions, tags, and branding
Social Features
Using the Social Feed - How to post, pin, @mention, and moderate
Member Management
Managing Community Members - Join requests, adding/removing members, leaving communities
Organisation & Reporting
Team Hierarchy & Structure - Parent teams, sub-teams, org chart, stand-in managers
Community Notifications & Reports - Email notifications, digests, team reports
Integrations
Community Integrations & Automation - Slack, MS Teams, CSV import, HRIS sync
FAQs
Q: What's the difference between a Community and a Standard Team?
Communities have social features like the Feed, designed for collaboration and engagement. Standard Teams are primarily for organisational hierarchy and content assignment without social features.
Q: Can anyone create a Community?
No. Only Owners and Admins can create Communities. HR and Learning Designers can also create them if they have the team policy override enabled.
Q: How do Privacy settings work?
Public - Visible to all, anyone can join
Private - Visible to all, must request to join
Secret - Hidden from search, invitation only
Q: Can I bulk-create Communities?
Yes. Use the Teams CSV import feature. See Community Integrations & Automation.
Q: Can learners leave a Community?
Yes, for Public and Private communities. Secret communities may require a manager to remove them. See Managing Community Members.
Q: How do I target content to a Community?
When setting content visibility, choose "Selected" and pick your community. See Community Notifications & Reports.
Troubleshooting
Issue | Solution |
|---|---|
Can't create a Community | Ensure you have Owner or Admin role and the Communities feature is enabled |
Community not visible to users | Check the privacy setting - Secret communities are hidden |
Members can't post to Feed | Confirm the Feed tab is enabled for the Community |
@Mention not working | Type @ directly followed by the name (no space). The person must be a member |
For more troubleshooting, see the specific guides linked above.
Related Articles
Getting Started
Social Features
Member Management
Organisation & Reporting
Integrations
Last Reviewed: December 2025