Task Notifications Overview

This article explains the different notifications that Learn Amp sends in relation to tasks. You'll learn:

Which users receive notifications
What triggers them
Whether they’re standard or configurable

These notifications help ensure that learners and other stakeholders are kept informed and up-to-date on assigned tasks.

Notification Types & Triggers

Below is a breakdown of the different task-related notifications:

New Task (Learner)

Recipient: User assigned the task
Trigger:
- Sent immediately when the task is issued for confirmed users
- Sent as soon as the user signs in for the first time for unconfirmed users
Configuration:
- Global setting: Learn Amp can disable these for new joiners to avoid sending backlog emails (enabled by default, but can be switched off—speak to your Customer Success Manager).
- Task-specific: You can disable this per task by selecting ‘Skip new task email’ during task setup.

New Task Deadline (Learner)

Recipient: User assigned the task
Trigger: Sent immediately when a task deadline is added or changed
Configuration: Standard and not configurable per task

Task Reminder (Learner)

Recipient: User assigned the task
Trigger:
- Sent 7 days before the task deadline
- Sent 1 day before the task deadline
Configuration: Standard schedule; cannot be customised per task

Task Overdue (Learner)

Recipient: User assigned the task
Trigger:
- Sent 1 day after the ‘complete by’ date
- If the “Send daily overdue task reminders” setting is enabled in Company Settings, an email is sent daily until:
  - The task is completed
  - The task expires
  - The task is deleted

Task Overdue (Manager or Other Stakeholders)

Recipient: Users manually selected in the task settings
Trigger: Sent 1 day after the ‘complete by’ date
Configuration: Only sent if explicitly enabled when creating the task

Task Completed (Manager or Other Stakeholders)

Recipient: Users manually selected in the task settings
Trigger: Sent immediately when the task is completed
Configuration: Only sent if explicitly enabled when creating the task

Escalation Policies

To enhance accountability and visibility, Learn Amp allows you to configure Escalation Policies. These can notify managers when:

A task is due within X days (customisable)
A learner is overdue X times (customisable)

Escalation notifications help ensure timely completion and follow-up on critical learning tasks.

Frequently Asked Questions (FAQs)

Q: Can I disable notifications for individual tasks?
Yes. When creating a task, you can tick ‘Skip new task email’ to suppress the initial notification.

Q: Will overdue reminders stop automatically?
Yes. Daily reminders stop when the task is completed, expired, or deleted.

Q: Do managers get notified about overdue tasks by default?
No. You must select them manually during task creation and enable the relevant notification option.

Q: What happens if a user is added to a task before confirming their account?
They will receive the new task email once they sign in for the first time.

🛠 Troubleshooting

Issue	Solution

Issue	Solution
Task emails not being received	Ensure the user has a confirmed account and task emails are not being skipped either globally or per task.
Overdue emails not being sent	Check if the “Send daily overdue task reminders” setting is enabled in Company Settings.
Managers not receiving notifications	Confirm that notification options were selected and relevant users were added in task settings.

Updated: Oct 9, 2025