{"xsrfToken":"5a7d2bdfd35c14bcc8ecfd36b57c554365d7cfdd_lout","branding":{"id":"1","key":"lats","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4700ad","headerLinkHoverBGColor":"#4700ad","headerBadgeColor":"#4700ad"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How can we help?","sharedPortalName":"Customer Portal","userInitialAnnouncementHeader":"Christmas Support Hours","userInitialAnnouncementMessageWiki":"<p>Happy Holidays! Please note that between Monday 24th December and Tuesday 1st January, our technical support team will have limited availability as we enjoy the festive season. We will be prioritizing critical issues only during this time.</p>\n<p>If you have a non-critical issue, please submit a support ticket, and we'll get back to you as quickly as possible.</p>\n<p>Kind Regards,<br> Technical Support</p>","translations":{"en-GB":{"helpCenterTitle":"How can we help?","sharedPortalName":"Customer Portal","announcementHeader":"Christmas Support Hours","announcementMessage":"Happy Holidays! Please note that between Monday 24th December and Tuesday 1st January, our technical support team will have limited availability as we enjoy the festive season. We will be prioritizing critical issues only during this time.\n\nIf you have a non-critical issue, please submit a support ticket, and we'll get back to you as quickly as possible.\n\nKind Regards,\nTechnical Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#091639","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/44f27bdc-b5be-4f9a-b8f7-a9ac206e6a05/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDkzYWE1Yy0yMWNmLTRhNTYtOWQwOC05MDY0MzUyOTM4NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0ZjI3YmRjLWI1YmUtNGY5YS1iOGY3LWE5YWMyMDZlNmEwNSI6WyJyZWFkIl19LCJleHAiOjE3MzYwOTQwNjcsIm5iZiI6MTczNjA5MzQ2N30.AyKtrKd3gEtlEWrlk5vy85yuuseZwMKhTmxuJCrmWsw&client=a493aa5c-21cf-4a56-9d08-906435293875&height=300&mode=fit","bannerMediaApiFileId":"44f27bdc-b5be-4f9a-b8f7-a9ac206e6a05","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"lats","projectId":10005,"serviceDeskId":1,"name":"Technical Support","description":"<p>Welcome! You can raise a ticket or a query with our Technical Team using the options provided.</p>\n<h4><a name=\"\" target=\"_blank\"></a><font color=\"#172B4D\"><b>Knowledge base</b></font></h4>\n<p>Check our <ins><a href=\"https://knowledge.learnamp.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a></ins> for useful articles or raise a ticket with our Support.</p>\n<h4><a name=\"\" target=\"_blank\"></a><font color=\"#172B4D\"><b>Product Feedback Form</b></font></h4>\n<p>To open a Product Feedback Form, <ins><a href=\"https://forms.monday.com/forms/df11a9f7b0e77e25e0446d75788625c2?r=use1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please follow this link</a></ins></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"85","name":"Clone content request","descriptionHtml":"","callToAction":"Clone content request","introHtml":"<p>Would you like us to clone content from one account to another?</p>","icon":10599,"iconUrl":"https://customer.support.learnamp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[8],"key":""},{"id":"52","name":"Custom Request","descriptionHtml":"","callToAction":"Custom Request","introHtml":"<p>Please note that these requests are chargeable. If you’re unsure whether you’ve purchased a package to cover this, please reach out to success@learnamp.com.</p>","icon":10598,"iconUrl":"https://customer.support.learnamp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[8],"key":""},{"id":"84","name":"Raise an issue","descriptionHtml":"","callToAction":"Raise an issue","introHtml":"<p>Having an issue? Please fill in this form to help us find a solution.</p>","icon":10597,"iconUrl":"https://customer.support.learnamp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[1],"key":""},{"id":"86","name":"Support question","descriptionHtml":"","callToAction":"Support question","introHtml":"<p>Get answers or support from our team</p>","icon":10596,"iconUrl":"https://customer.support.learnamp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[1],"key":""},{"id":"20","name":"Customer Portal Feedback","descriptionHtml":"","callToAction":"Customer Portal Feedback","introHtml":"<p>Please let us know if you’re experiencing any issues with Customer Portal or would like to share your feedback with us.</p>","icon":10549,"iconUrl":"https://customer.support.learnamp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.learnamp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Support Ticket (old)","descriptionHtml":"","callToAction":"Support Ticket (old)","introHtml":"<p>Having an issue? Please fill in this form to help us find a solution.</p>","icon":10550,"iconUrl":"https://customer.support.learnamp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Technical Support"},{"id":8,"name":"Data Change Request"}],"orderMapping":{"8":[85,52],"1":[84,86]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"97d18209-e98e-357b-ad14-b17cf3ec0b2d","appLinkName":"System Confluence","appLinkUrl":"https://learnamp.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://learnamp.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"LATS","serviceDeskId":1,"kbLinkDomainURLs":["https://learnamp.atlassian.net","https://customer.support.learnamp.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LATS","userLanguageHeader":"Christmas Support Hours","userLanguageMessageWiki":"<p>Happy Holidays! Please note that between Monday 24th December and Tuesday 1st January, our technical support team will have limited availability as we enjoy the festive season. We will be prioritizing critical issues only during this time.</p>\n<p>If you have a non-critical issue, please submit a support ticket, and we'll get back to you as quickly as possible.</p>\n<p>Kind Regards,<br> Technical Support</p>","defaultLanguageHeader":"Christmas Support Hours","defaultLanguageMessage":"Happy Holidays! Please note that between Monday 24th December and Tuesday 1st January, our technical support team will have limited availability as we enjoy the festive season. We will be prioritizing critical issues only during this time.\n\nIf you have a non-critical issue, please submit a support ticket, and we'll get back to you as quickly as possible.\n\nKind Regards,\nTechnical Support","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDkzYWE1Yy0yMWNmLTRhNTYtOWQwOC05MDY0MzUyOTM4NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYwOTQ2NjcsIm5iZiI6MTczNjA5MzQ2N30.XwETc--j64DuKFFC5xSCaYMWsYeUPENQBqQW0gwR5rU","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"a493aa5c-21cf-4a56-9d08-906435293875","tokenDurationInMins":20}},"sharedPortal":{"name":"Customer Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://learnamp.atlassian.net/wiki","kbLinkDomainURLs":["https://learnamp.atlassian.net","https://customer.support.learnamp.com"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fcustomer.support.learnamp.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4NjI4MjBkY2FhYzg3YzZjMmM5MmNlMWU1ODJmNjgxOTAzZjE4MjNiOTk0NmE1YmY4YjI1MmQ1MmM2ZjQ1MzJjIiwiaXNzIjoiNmZkNWZhMjQtZDg0Ni0zYjY3LTk3ZjItOTYwNDkwODQzM2Q5IiwiY29udGV4dCI6e30sImV4cCI6MTczNjA5NDM2NywiaWF0IjoxNzM2MDkzNDY3fQ._xqDobin2WktgnJcAG5wf0Mukol9tFh-G8790KIjNRw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZmZDVmYTI0LWQ4NDYtM2I2Ny05N2YyLTk2MDQ5MDg0MzNkOSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvbGVhcm5hbXAuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY3VzdG9tZXIuc3VwcG9ydC5sZWFybmFtcC5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkxBVFMiLCJpZCI6IjEwMDA1In19fSwiZXhwIjoxNzM2MDk0MzY3LCJpYXQiOjE3MzYwOTM0Njd9.tdF7iTZPPml65_chw-vrioL-98XXyeZqbEL1PEZP4ak\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://learnamp.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://customer.support.learnamp.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"LATS\\\",\\\"id\\\":\\\"10005\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"LATS\\\",\\\"project.id\\\":\\\"10005\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://customer.support.learnamp.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}