Integration Summary
Zoom is a cloud-based communication platform that facilitates video and audio conferencing, and remote collaboration.
Connect to Zoom to automatically set up Zoom meetings in Learn Amp, and add your most engaging, unmissable sessions as video items into your company library.
Main Features
Our integration allows you to automatically set a Zoom meeting link as the “location” for an Event on Learn Amp (such as a webinar), so that all your employees will be at the right place at the right time.
If you’ve enabled this Zoom meeting to be recorded and stored to Zoom’s Cloud, you’ll be able to automatically upload the recording as an item, and send it out to the attendees or even the whole company.
Don’t let the information from great webinars get lost - upload them to Learn Amp as a resource for your learners to come back to!
Known Limitations/ Considerations
Calendar events: This integration provides a 1-way sync between Learn Amp events and email applications like Outlook. Any changes to the Learn Amp event (e.g. event is cancelled or date is changed) will update the email invitation. However, if a user declines the meeting invitation they will not be unenrolled from the event in Learn Amp.
Event attendance: To register event attendance in Learn Amp, Zoom meeting attendees should join with an email address that matches their user profile in Learn Amp. Any attendees without a corresponding email address will not be marked as attended in Learn Amp.
Saving Zoom recordings as Items: To save Zoom meeting recordings to your Learn Amp library, meetings must be recorded to the cloud. Recordings saved to your computer will not automatically sync with your Learn Amp library and will require a manual upload.
How the Platforms Connect
Learn Amp connects to a private application your Zoom account owner publishes to the Zoom Marketplace. The app’s credentials are shared with Learn Amp and authenticated using 0Auth.
Our integration with Zoom uses the Learn Amp events feature. You will be able to set a Zoom meeting as the location for an event. To select a host, Zoom will return a list of licenced zoom users to select from. Selecting a host will create a meeting link via the selected host’s profile.
Zoom meetings recorded to the cloud will be processed by Learn Amp based on your Zoom settings and recordings uploaded to Learn Amp as an item.
Permissions/Scopes Required
When you connect to Zoom, you will be asked to grant Learn Amp the following permissions:
View all user meetings (meeting:read:admin)
We use this to create and join online meetings via zoom.
View and manage all user meetings (meeting:write:admin)
We use this to create and join online meetings via zoom.
View all user information (user:read:admin)
We use this to fetch your Zoom users, so that you can select a host for each Zoom meeting
View all user recordings (recording:read:admin) (optional)
We use this to allow you download Zoom recordings into Learn Amp items.
Please note: Learn Amp does not read any of your conversations, files or history within Zoom.
Required Stakeholders
Your Zoom account owner will be required to set up the integration.
This person will also need administrator level access to your Learn Amp Live account for the period of time in which the Integration is being set up.
Set up Instructions
All that’s needed to set up this integration is:
Full instructions on how to set up the Zoom integration can be found within your Learn Amp account. Please go to yourdomain.learnamp.com/en/integrations/zoom
Articles on using the Zoom integration and creating an event are available in our knowledge base.
Other Frequently Asked Questions
How does Learn Amp use to connect to Zoom?
Learn Amp connects to a private application your Zoom account owner publishes to the Zoom Marketplace. The app’s credentials are shared with Learn Amp and authenticated using 0Auth.
What information from Zoom is stored within Learn Amp to setup the Zoom integration?
Your Zoom app’s Client ID and Client Secret will be shared with Learn Amp to authenticate the integration. A full list of permissions required by Learn Amp is available in this knowledge base article.
We have multiple Zoom accounts. Can we integrate with more than one?
Learn Amp’s integration with Zoom connects to a single Zoom application. All users in this application can be set as the event host in Learn Amp.
What happens if an event is cancelled or changed in Learn Amp?
Enrolled users will receive an updated meeting invitation in their email application. They will also have the option of viewing the event in Learn Amp. Cancelled events will not delete meetings from the Zoom application.
What happens if a user declines an event email invitation?
Users will remain enrolled on the event in Learn Amp, but the event will not display in the calendar of their chosen email application.
How does a user launch a Zoom meeting scheduled in Learn Amp?
Users can launch the meeting from the event page in Learn Amp. 60 minutes before the Event is due to begin, users will see a Launch button. Users can also launch the meeting from their email invitation or calendar using the location URL provided. The meeting will be started by the Zoom meeting host.
If a user joins the Zoom meeting, will they be marked as attended in Learn Amp?
To register event attendance in Learn Amp, Zoom meeting attendees should join with an email address that matches their user profile in Learn Amp. Attendance will be updated when the event ends. Any attendees without a corresponding email address will not be marked as attended in Learn Amp.
To auto-update attendance event creators should choose to ‘automatically confirm attendance’ in the event settings.
How do I convert a Zoom meeting into an item on Learn Amp?
The Zoom host will have the option to record the session to the Cloud, or to save it to their own computer.
If you select 'save to Cloud', a version of the video call will be saved in Zoom. Learn Amp can then pull the video from Zoom and place it into the Learn Amp.
The host will get a notification when their Zoom event recording is available.
Learn Amp will then save the Zoom video recording as an item. The item can then be edited (e.g. description added) and shared with users.
Can a Zoom meeting have more than 1 host?
You are able to have multiple Zoom hosts listed. Hosts can launch the meeting and save recordings to the cloud. Hosts will need to have accounts in your Zoom application.
To find out more about linking multiple Zoom accounts, please read the following article: https://support.zoom.us/hc/en-us/articles/202480323-How-To-Link-Accounts-
What happens if there are two Events at the same time and you try to select the same host?
If there are two Events at the same time and you try to select the same host for both, an error message will appear saying that there is a conflict. Therefore we recommend that you pick a different host for one of the Events.