Hi Bob Integration

Integration Summary
Our integration with Hi Bob creates a connection between the two platforms that automatically syncs user information stored in Hi Bob to Learn Amp. This eliminates the need to import or regularly maintain user information in Learn Amp.

Main Features

By connecting your Hi Bob account to Learn Amp:

All of your users that are stored in Hi Bob will automatically be synced in to Learn Amp
New users added to your Hi Bob account will automatically be added to Learn Amp
Any changes to user details in Hi Bob (Job Title, Department, etc) will be reflected in Learn Amp
You can choose when new users are invited in to the system

How does Learn Amp connect to Hi Bob
Learn Amp connects to Hi Bob using an API token which can be generated by an Administrator of your Hi Bob account. Learn Amp will then generate a unique webhook URL that you can use to create a series of subscriptions based on specific events in Hi Bob. When an event subscription is triggered, Hi Bob will automatically sync any new or updated user information to Learn Amp

What user Information can be synced from Hi Bob to Learn Amp
Our ‘Out of the box’ integration with Hi Bob is able to map information from a number of predefined standard mappable fields which have been detailed in the table below:

Field in Hi Bob	Maps to in Learn Amp
id	id
Display Name	full_name
First Name	first_name
Surname	last_name
Email	email
Title	job_title
Site	location
Department	Primary_team
Start Date	hire_date
Termination date	leave_date
Manager	Override_manager

Is it possible to bring different or additional user data from Hi Bob in to Learn Amp

Yes, It is possible to sync additional or different data points from Hi Bob in to learn Amp.

Examples:
You may decide that it would be useful to map data from your sub department field in Hi Bob into Learn Amp’s Primary_team rather than using the standard Department field.

You may want to map across data stored in your Level or Mentor Field in Hi Bob to a new Custom Field in Learn Amp to prescribe training based on these variable.

Please Note: These requests will be handled by your Implementation Coach and will require custom development work to be undertaken by our technical team. The time taken to complete this work will be deducted from your Implementation budget.

FAQ’s

I have updated a users information in Hi Bob but the changes have not be reflected in Learn Amp?

Providing you have all of the webhooks event subscriptions enabled as per the integration set up instructions, Hi Bob should send the updated information over to Learn Amp. This may not happen instantly so allow some time for the change to become visible in Learn Amp . Should the updated Information still not appear in Learn Amp, press the ‘Import all from Hi Bob’ button on the Hi Bob integration page within your Learn Amp account.

Should I update Hi Bob or Learn Amp if a users information changes?

How often does Learn Amp sync with Hi Bob?

Learn Amp does not automatically sync with Hi Bob on a daily basis. After the initial sync where all users are moved into Learn Amp for the first time, Hi Bob will will sync information when when event subscription webhooks are triggers. For example, If a new user is created, or a user’s job title changes.

What permissions/scope does learn amp require you to grant access to
Known limitations to the specific integration
What alternatives they could consider (links to page on SFTP)
How to set the integration up (link to set up flow page)
Frequently asked questions