HiBob Integration

Integration Summary
Our integration with HiBob creates a connection between the two platforms that automatically syncs user information stored in HiBob to Learn Amp. This eliminates the need to import or regularly maintain user information in Learn Amp.

Main Features

By connecting your HiBob account to Learn Amp:

All of your users that are stored in HiBob will automatically be synced in to Learn Amp
New users added to your HiBob account will automatically be added to Learn Amp
Any changes to user details in HiBob (Job Title, Department, etc) will be reflected in Learn Amp
You can choose when new users are invited in to the system

Information that can be synced

Our ‘Out of the box’ integration with HiBob is able to map information from a number of predefined standard mappable fields which have been detailed in the table below:

Field in HiBob	Maps to field in Learn Amp

Field in HiBob	Maps to field in Learn Amp
id	id
Display Name	full_name
First Name	first_name
Surname	last_name
Email	email
Title	job_title
Site	location
Department	Primary_team
Start Date	hire_date
Termination date	leave_date
Manager	Override_manager

Syncing Additional Information

Yes, It is possible to sync additional or different data points from HiBob in to learn Amp. For example, You may decide that it would be useful to map data from your sub department field in HiBob into Learn Amp’s Primary_team rather than using the standard Department field.

Please Note: These requests will be handled by your Implementation Coach and will require custom development work to be undertaken by our technical team. The time taken to complete this work is chargeable or can be deducted from your Implementation budget at your Coaches' discretion.

Known Limitations/ Considerations

Team Managers: The HiBob integration will sync each individual users' manager into Learn Amp if the data is available to do so. This is what is known as an Override Manager in Learn Amp. The Integration does not have the ability sync Team/Department managers in to Learn Amp. However, Team managers can be configured within Learn Amp to work in conjunction with Override Managers. Your Implementation Coach can provide further details on this.

Team Hierarchy: HiBob will create a team for each of the individual departments that are stored in your HiBob account. These will be presented as a flat structure in your Learn Amp account and will not consider any parent/child relationships between your departments.

However, once you have completed your initial sync, you will be able to easily create parent/child relationships with your teams in Learn Amp which will be saved moving forward. Your Implementation Coach can provide further details on this.

How the Platforms Connect

Learn Amp connects to HiBob using an API token which can be generated by an Administrator of your HiBob account. Learn Amp will then generate a unique webhook URL that you can use to create a series of subscriptions based on specific events in HiBob. When an event subscription is triggered, HiBob will automatically sync any new or updated user information to Learn Amp

Permissions/Scopes Required

For our integration with HiBob to work effectively, we ask you grant permissions to the following webhook subscriptions:

Required Stakeholders

To set up our Integration with HiBob, you will need somebody with administrator level access to your HiBob account. This person will also need administrator level access to your Learn Amp Live account for the period of time in which the Integration is being set up.

Set up Instructions

Full instructions on how to set up the HiBob integration can be found within your Learn Amp account. Please go to yourdomain.learnamp.com/en/integrations/hibob

Other Frequently Asked Questions

Providing you have all of the webhooks event subscriptions enabled as per the integration set up instructions, Bob should send the updated information over to Learn Amp. This may not happen instantly so allow some time for the change to become visible in Learn Amp. Should the updated Information still not appear in Learn Amp, press the ‘Import all from Bob’ button on the Bob integration page within your Learn Amp account.

You should always create new users or update existing users information in Bob, not In Learn Amp. Newly created or updated user information in Bob will automatically be synced to Bob.

Learn Amp does not automatically sync with Bob on a daily basis. After the initial sync where all users are moved into Learn Amp for the first time, Bob will will sync information when an event subscription webhook is triggered. For example, If a new user is created, or a user’s job title changes.

The Integration does not have the ability sync Team/Department managers in to Learn Amp. However, Team managers can be configured within Learn Amp to work in conjunction with Override Managers. Your Implementation Coach can provide further details on this.

You can integrate one Bob platform with one Learn Amp platform. If you happen to have multiple Bob platforms, we recommend connecting them to separate instances of Learn Amp, a setup that is fully supported through the multi-account structure.