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Please Note: These requests will be handled by your Implementation Coach and will require custom development work to be undertaken by our technical team. The time taken to complete this work is chargeable or can be deducted from your Implementation budget at your Coaches' discretion.
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Known Limitations/ Considerations
Team Managers: The Hi Bob integration will sync each individual users' manager into Learn Amp if the data is available to do so. This is what is known as an Override Manager in Learn Amp. The Integration does not have the ability sync Team/Department managers in to Learn Amp. However, Team managers can be configured within Learn Amp to work in conjunction with Override Managers. Your Implementation Coach can provide further details on this.
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Team Hierarchy: Hi Bob will create a team for each of the individual departments that are stored in your Hi Bob account. These will be presented as a flat structure in your Learn Amp account and will not consider any parent/child relationships between your departments.
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However, once you have completed your initial sync, you will be able to easily create parent/child relationships with your teams in Learn Amp which will be saved moving forward. Your Implementation Coach can provide further details on this.
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How the Platforms Connect
Learn Amp connects to Hi Bob using an API token which can be generated by an Administrator of your Hi Bob account. Learn Amp will then generate a unique webhook URL that you can use to create a series of subscriptions based on specific events in Hi Bob. When an event subscription is triggered, Hi Bob will automatically sync any new or updated user information to Learn Amp
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Providing you have all of the webhooks event subscriptions enabled as per the integration set up instructions, Hi Bob should send the updated information over to Learn Amp. This may not happen instantly so allow some time for the change to become visible in Learn Amp . Should the updated Information still not appear in Learn Amp, press the ‘Import all from Hi Bob’ button on the Hi Bob integration page within your Learn Amp account. |
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Learn Amp does not automatically sync with Hi Bob on a daily basis. After the initial sync where all users are moved into Learn Amp for the first time, Hi Bob will will sync information when an event subscription webhook is triggered. For example, If a new user is created, or a user’s job title changes. |
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