Why am I getting Access Denied / 404 error?

Find out what are the most common causes for Access Denied and 404 error.

Access Denied / 404 error

Access Denied error appears at the top of the page as a pop-up notification when users are trying to access the content they don't have permission to view.

404 error appears as a separate page, when the link, that the user is trying to load leads to a page that does not exist.

This can mean the following:

• They've been sent a link or are using an old link to an Item / Learnlist / Channel with restricted visibility, that they haven't been assigned.

• Their role in the system has changed and they no longer can view other users / teams / groups / reports.

• In the instance of a 404 error, the user is trying to access the company site while logged into a different one.

• If a user has adequate permission to view the content (they have been assigned it as a Task, the content is set to "Entire Company" visibility, or they have a system role that should allow viewing of other users), there might be a system error preventing them from viewing the content.

In this case, please raise a case with our Customer Support and include the following data:

• User's full name and what part of the system exactly is causing an error.

  • For example: 

    • An Item within the Learnlist / Channel.

    • Entire Learnlist / Channel.

    • Other feature / part of the system.

To register a support ticket, please go to:

https://support.learnamp.com/create-a-ticket