Why am I getting Access Denied / 404 error?
- Richard Larcombe
- Alice Wharton
Find out what are the most common causes for Access Denied and 404 error.
Access Denied / 404 error
Access Denied error appears at the top of the page as a pop-up notification when users are trying to access the content they don't have permission to view.
404 error appears as a separate page, when the link, that the user is trying to load leads to a page that does not exist.
This can mean the following:
They've been sent a link or are using an old link to an Item / Learnlist / Channel with restricted visibility, that they haven't been assigned.
Their role in the system has changed and they no longer can view other users / teams / groups / reports.
In the instance of a 404 error, the user is trying to access the company site while logged into a different one.
If a user has adequate permission to view the content (they have been assigned it as a Task, the content is set to "Entire Company" visibility, or they have a system role that should allow viewing of other users), there might be a system error preventing them from viewing the content.
In this case, please raise a case with our Customer Support and include the following data:
User's full name and what part of the system exactly is causing an error.
For example:
An Item within the Learnlist / Channel.
Entire Learnlist / Channel.
Other feature / part of the system.
To register a support ticket, please go to: