Logging In As Another User

Overview

The "Login as" feature allows admins, owners, and — with the appropriate toggle enabled — Learning Designers to view Learn Amp exactly as another user sees it. This is invaluable for troubleshooting, testing permissions, or understanding how different roles experience the platform.

Pre-requisites

Role Requirements

⚠️ Warning: Learning Designers cannot impersonate Owner, Admin, or Super Admin users. This restriction is hard-coded and cannot be overridden, even when the "Log in as other users" toggle is enabled.

Learners, Curators, HR, and Reporters cannot use this feature.

Quick Start Guide

1. From the sidebar, click People

2. Select Individuals

3. Find the user you want to log in as

4. Click the three dots (⋮) next to their name

5. Select Log in as

You'll immediately see the platform as that user sees it.

What You Can See

When logged in as another user, you can:

• View their dashboard and personalised content

• See what content they have access to

• Check their task assignments and progress

• Experience the platform with their role's permissions

• Understand what features and navigation they see

Use Cases

Limitations

There are some things you cannot do or see when logged in as another user:

• Anonymous surveys – Survey responses remain private and cannot be viewed this way

• Making changes – While you can view as the user, be cautious about making changes on their behalf

Returning to Your Account

To switch back to your own account:

1. Sign out of the current session

2. Sign back in with your normal credentials

💡 Tip: You'll see an indicator showing you're logged in as another user. Always sign out and back in when you're finished to return to your own account.

Enabling "Log in as" for a Learning Designer

Admins can grant a Learning Designer the ability to use this feature:

1. From the sidebar, navigate to People → Manage → Individuals

2. Click the user's name → Edit details → Role tab

3. Ensure Learning Designer is selected

4. Tick the "Log in as other users" checkbox

5. Click Save

The "Log in as" option will appear in the three-dot menu of eligible user profiles immediately. The Learning Designer will only see this option for users who are not Admin, Owner, or Super Admin.

FAQs

Q: Will the user know I logged in as them?
The user won't receive a notification, but the action is logged in the audit trail for transparency.

Q: Can I complete tasks or learning on behalf of the user?
Technically yes, but this should be avoided. Any actions taken while logged in as another user will be recorded as that user's activity.

Q: Why can't I see the "Log in as" option?
Check the following:

• You need Admin or Owner role, or Learning Designer role with the "Log in as other users" toggle enabled by an admin.

• If you're a Learning Designer, the option will not appear for users with Admin, Owner, or Super Admin roles — this is by design.

• For Admins, check that the "Add, edit or delete users" permission is enabled in company settings.

Troubleshooting