Logging In As Another User

Overview

The "Login as" feature allows admins and owners to view Learn Amp exactly as another user sees it. This is invaluable for troubleshooting, testing permissions, or understanding how different roles experience the platform.

Pre-requisites

Role Requirements

⚠️ Note: Learners, Curators, HR, and Reporters cannot use this feature.

Quick Start Guide

1. From the sidebar, click People

2. Select Individuals

3. Find the user you want to login as

4. Click the three dots (⋮) next to their name

5. Select Login as

You'll immediately see the platform as that user sees it.

What You Can See

When logged in as another user, you can:

• View their dashboard and personalised content

• See what content they have access to

• Check their task assignments and progress

• Experience the platform with their role's permissions

• Understand what features and navigation they see

Use Cases

Limitations

There are some things you cannot do or see when logged in as another user:

• Anonymous surveys – Survey responses remain private and cannot be viewed this way

• Making changes – While you can view as the user, be cautious about making changes on their behalf

Returning to Your Account

To switch back to your own account:

1. Sign out of the current session

2. Sign back in with your normal credentials

💡 Tip: You'll see an indicator showing you're logged in as another user. Always sign out and back in when you're finished to return to your own account.

FAQs

Q: Will the user know I logged in as them?
The user won't receive a notification, but the action is logged in the system for audit purposes.

Q: Can I complete tasks or learning on behalf of the user?
Technically yes, but this should be avoided. Any actions taken while logged in as another user will be recorded as that user's activity.

Q: Why can't I see the "Login as" option?
Check that you have Admin or Owner role. This feature isn't available to other roles.

Troubleshooting