Editing a User's Details (Admin)

Overview

As an admin, HR user, or owner, you can edit any user's details within Learn Amp. This includes changing their role, updating their team assignments, modifying their manager, or adjusting their personal information.

Pre-requisites

Role Requirements

💡 Tip: Learners, Curators, and Reporters cannot edit other users' profiles.

Quick Start Guide

1. From the sidebar, click People

2. Select Individuals

3. Find the person whose details you want to edit

4. Click the three dots (⋮) next to their name

5. Select Edit details

What You Can Edit

About You Tab

Update basic information about the user:

• Name – Their display name across the platform

• Job title – Their role within the organisation

• Email address – Their unique identifier (must be unique across all users)

• Profile image – Upload or change their photo

• Bio – A description about the user

• Skills – Tag their areas of expertise

• Social media links – Their professional profiles

Languages & Locations Tab

• Primary language – The language the platform displays in for this user

• Time zone – Affects events, reporting, and deadlines for this user

• Office location – Where they're based

⚠️ Note: The time zone setting affects all timed elements across the platform for this user, including events, deadlines, and how their activity appears in reports.

Role Tab

Set what level of access and capabilities the user has:

💡 Tip: Only grant the minimum role needed. Most users should be Learners.

Teams Tab

Primary Team

• The user's main team assignment

• Determines their default manager (the team's manager becomes their manager)

• Used for primary reporting and content targeting

Secondary Teams

• Additional teams the user belongs to

• Useful for project groups, cross-functional teams, or specialist groups

• Content can be assigned to both primary and secondary teams

Manager Section

Primary Manager

• Automatically set based on the user's primary team

• The team manager becomes the user's manager by default

Override Manager

• Use this to assign a different manager than the team default

• Useful when reporting structures don't match team structures

• The override manager replaces the automatic team-based assignment

Secondary Manager

• An additional manager who can view the user's progress

• Useful for matrix management structures or dotted-line reporting

Coach

• Assign a coach to support this user's development

• Coaches can set tasks and track progress for their coachees

• Useful for mentoring programmes or specialist development

Specialisms

• Add areas of expertise that appear on the user's profile

• Helps other users identify subject matter experts

• Visible to anyone viewing this user's profile

Additional Settings

Recommendations Tab

Add tags to influence what content appears in this user's "Recommended" section on their dashboard.

Notifications Tab

Configure notification preferences for this user, including email frequency and in-app alerts.

Manager Settings Tab

If this user is a manager, you can set their status:

• Active – Normal operation

• Taking a break – Pauses notifications while maintaining all other functionality

FAQs

Q: Can I change a user's role without affecting their progress?
Yes, changing a user's role doesn't affect their learning history or completed content. It only changes what features they can access.

Q: What happens if I change a user's primary team?
Their manager will automatically update to the new team's manager (unless they have an override manager set). Their access to team-specific content may also change.

Q: Can I edit multiple users at once?
For bulk updates, use the CSV import feature. See "Bulk Updating Users via CSV" for details.

Troubleshooting