Roles (Beta)

Overview

Roles in Learn Amp represent job titles or occupations within your organisation. By defining Roles and linking them to Skills, you create transparent career pathways that empower learners to take ownership of their professional development.

When learners can see what skills are needed for their current role—and for roles they aspire to—they're motivated to close skill gaps through self-directed learning. This clarity drives engagement and builds a skilled, adaptable workforce.

Functionality Breakdown

Roles work as structured career frameworks. Admins define job titles with descriptions, key responsibilities, and associated skills (including required proficiency levels). Learners can then browse available roles, compare their current skills against requirements, and set target roles to guide their development.

Key Components

A Role includes:

Name – The job title (e.g. "Senior Project Manager")
Description – What the role involves
Key Responsibilities – Core duties and expectations
Role Grouping – Grouping for organisation (e.g. "Engineering", "Marketing")
Associated Skills – Skills required for the role, with optional proficiency levels
Career Pathways – Roles this position advances from (e.g. "Senior PM" advances from "Project Manager")

What Learners Can Do

Browse and search all roles in the directory
View match scores based on their current skill levels versus requirements
Filter roles by skill, category, or match percentage
Compare their skills against role requirements
View career progression pathways
Set a target role to focus their development
Receive content recommendations aligned with their target role

Pre-requisites

To use Roles, your organisation needs:

The Roles feature enabled (contact your Customer Success Manager)
Skills set up in your company taxonomy
At least one Role created with associated skills

💡 Tip: Define your Skills framework before creating Roles—this ensures meaningful skill-to-role associations.

Required User Roles

To create, edit, or manage Roles:

Owner – Full access within their company
Admin – Administrative access within their company
HR – Can manage roles and categories

To browse Roles and set a target:

All users can browse roles and set personal target roles when the feature is enabled

Additional permissions:

Deleting Roles: Only Owner or Admin
Managing Role Categories: Owner, Admin, or HR

Quick Start Guide

For Admins: Creating Your First Role

Navigate to Company Settings in the sidebar
Select Learning Taxonomy
Click Manage Roles
Click Add Role (or use CSV upload for bulk creation)
Enter the role name and description
Add key responsibilities
Select or create a category
Associate relevant skills and set required levels
Optionally, link to roles this position advances from
Click Save

For Learners: Setting a Target Role

Click My Development in the sidebar
Select Roles
Browse available roles or use search and filters
Click on a role to view details and skill requirements
Review the match score comparing your skills to requirements
Click Set as Target Role to track your progress

FAQs

Q: What's the difference between a primary role and a target role?
Your primary role is your current job title, typically synced from your HR system. Your target role is a position you're working towards—it's learner-controlled and guides your skill development.

Q: How is the match percentage calculated?
The match score compares your current skill ratings against the required levels for each skill in a role. If a role requires five skills and you meet the required level for three, your match percentage reflects that progress.

Q: Can I have multiple target roles?
No, you can only have one target role at a time. This keeps your development focused. You can change your target role whenever your career goals evolve.

Q: Will setting a target role affect my content recommendations?
Yes! Content recommendations take your target role's skills into account, surfacing learning materials that help you build the capabilities you need.

Q: Can roles be synced from our HR system?
Yes. Roles can be automatically assigned based on job title data from supported HRIS integrations. Contact your Customer Success Manager to configure this.

Q: How do career pathways work?
When creating a role, you can specify which roles it "advances from". This creates visible career ladders that learners can explore, showing clear progression routes.

Q: Can I import roles in bulk?
Yes. Use the CSV upload feature in Manage Roles to create multiple roles at once, including their skills and categories.

Troubleshooting

Issue	Solution

Issue	Solution
Roles not visible to learners	Ensure the Roles feature is enabled and at least one role category is set as "Featured".
Match percentage showing 0%	Check that you have rated your skills and that the role has skills with required levels set.
Can't set a target role	Verify the Roles feature is enabled for your account. Contact your admin if the option is missing.
Role not appearing in browse	Confirm the role is saved, has a category, and the category is featured.
Skills not syncing to users	Skills are only auto-added for users with a primary role, not target roles.
HRIS sync not updating roles	Check your integration settings in Company Settings → People and verify the job title field mapping.
Career pathway not displaying	Ensure the "Advancing from" field is configured when editing the role.