Data and Security
Overview
Data security and privacy are fundamental to how Learn Amp operates. This section provides guidance on our security policies, data handling practices, and how to manage account security within the platform.
Whether you're looking to understand how we protect your data, set up a secure password, configure single sign-on, or reset credentials for yourself or your users, you'll find the information you need here.
Functionality Breakdown
Learn Amp's approach to data and security covers several key areas:
Security Policies – Industry-standard practices for encryption, access controls, and incident response
GDPR Compliance – Full compliance with data protection legislation, including data subject rights and retention policies
Password Management – Intelligent password strength checking and secure credential handling
Account Recovery – Self-service and admin-assisted options for resetting passwords
Account Lockout Protection – Automatic protection against brute-force attacks
Single Sign-On (SSO) – Integration with corporate identity providers for seamless login
Session Management – Configurable timeout settings to balance security and convenience
User Provisioning – SCIM integration for automated user management
User Pseudonymisation – GDPR-compliant data anonymisation for deactivated users
Pre-requisites
Role Requirements
Action | Required Role |
|---|---|
Set your own password | Any user |
Reset another user's password | Admin, Owner |
Access security documentation | Any user |
Configure company security settings | Admin, Owner |
Configure SSO or SCIM | Admin, Owner (with Learn Amp support) |
Configure pseudonymisation | Owner |
FAQs
Q: Where does Learn Amp store customer data?
All data is hosted securely using trusted cloud infrastructure providers. Specific details are available in our security documentation.
Q: Is Learn Amp GDPR compliant?
Yes. We are fully compliant with GDPR and other relevant data protection legislation. You can review our full policy at https://gdpr.learnamp.com.
Q: How can I request more information or raise a data concern?
Please contact your Customer Success Manager or submit a request via our Customer Portal.
Q: What should I do if I forget my password?
Use the "Forgot password?" link on the login screen. You'll receive an email with a reset link that expires after 52 hours.
Q: Can Admins see user passwords?
No. Admins can reset passwords but cannot view existing ones. Passwords are securely encrypted.
Q: What makes a strong password?
Longer, memorable passwords are more secure than short complex ones. Use unrelated words, mix in numbers and symbols, and avoid common patterns. Learn Amp also prevents reuse of your last 8 passwords.
Q: What happens if I enter my password incorrectly too many times?
After 10 failed attempts, your account is temporarily locked for 30 minutes. See our Account Lockout Protection article for details.
Q: Does Learn Amp support Single Sign-On?
Yes. We support Google, Microsoft, Microsoft Entra ID, Okta, ADFS, Auth0, and Slack SSO. Contact your Customer Success Manager to enable SSO.
Q: How does Learn Amp handle data for users who leave the organisation?
Owners can configure automatic pseudonymisation to anonymise deactivated users' data after a set period (1–7 years). See User Pseudonymisation for details.
Troubleshooting
Issue | Solution |
|---|---|
Can't log in after password reset | Retype the password carefully—avoid copy/paste which can include hidden characters. Both email and password are case-sensitive. |
Password marked as "Too weak" | Try using unrelated words, add more symbols, or increase the overall length. Avoid your name, company name, or common words. |
Reset email not received | Check your spam/junk folder. If still missing, ask an Admin to set a temporary password manually. |
Reset link expired | Request a new reset link. Links expire after 52 hours, and requesting a new one invalidates previous links. |
Account locked out | Wait 30 minutes for temporary locks, or contact your Admin. See Account Lockout Protection for more details. |
SSO button not appearing | Your company may not have SSO enabled. Contact your Admin or Customer Success Manager. |