Global Settings
Overview
Global Settings in Learn Amp allow you to configure platform-wide options that affect how your organisation uses the system. From managing multiple accounts to customising your domain, these settings help you tailor Learn Amp to your specific needs.
This section covers key configuration areas including parent/child account structures, account switching, email whitelisting, custom domains, and browser compatibility.
Functionality Breakdown
Global Settings encompass several key areas:
Setting Area | Description |
|---|---|
Parent and Child Accounts | Manage multi-account structures for organisations with multiple divisions or client accounts |
Account Switcher | Enable users to move between linked accounts without logging out |
Email Whitelisting | Ensure Learn Amp notifications reach your users' inboxes |
Custom Domain Names | Brand your Learn Amp URL with your organisation's domain |
Browser Support | Understand which browsers work best with Learn Amp |
Session Security | Configure automatic logout and session timeout settings |
Pre-requisites
To configure Global Settings, you'll need appropriate access levels within your Learn Amp account.
Required User Roles
Action | Required Role |
|---|---|
View Global Settings | Admin, Owner |
Modify Global Settings | Admin, Owner |
Manage Parent/Child Accounts | Owner (or contact Learn Amp support) |
Configure Custom Domains | Owner (requires Learn Amp support) |
FAQs
Q: What API and data senders does Learn Amp use?
Learn Amp offers several integration options:
Direct integrations – Pre-built connections with systems like HiBob HRIS
sFTP – Automatic user synchronisation via CSV uploads (works with ADP, Core HR, and others)
Zapier – Connect Learn Amp with any Zapier-compatible system
Learn Amp API – JSON REST API for custom integrations
Q: Do new users have to accept Terms and Conditions when logging in via SSO for the first time?
Yes. If you have configured T&Cs in your Company Settings, users logging in for the first time (including via SSO) will need to accept them before accessing the platform.
Q: Can I assign a task to all my accounts (Customer, Contractor, Partner) at once?
No, it isn't possible to assign a single task across all accounts. You'll need to switch to each account individually and create the task for users within that specific account.
Troubleshooting
Issue | Solution |
|---|---|
Users not receiving email notifications | Whitelist Learn Amp email addresses with your IT department |
SSL certificate expired error | Contact Learn Amp support to move to auto-renewing Cloudflare SSL |
Can't access Global Settings | Verify you have Admin or Owner role |
Account switcher not appearing | Ensure the feature is enabled and you have accounts to switch between |