Parent and Child Accounts
Overview
Parent and Child accounts allow organisations to manage multiple Learn Amp instances from a central location. This structure is ideal for companies with multiple divisions, franchises, or client accounts that need to share content while maintaining separate learning environments.
Types of Accounts
Learn Amp offers four different account types to suit various organisational structures:
Stand Alone Account
Has no parent account
Can access content via Library Deals
If account switcher is enabled, users can link between stand-alone accounts using the same email address
Contact support to enable account switcher
Library Account
Used exclusively to house content that gets shared
Users should never consume content directly via this account
Public Libraries appear on the "Our ecosystem" page
Private Libraries do not appear on the ecosystem page
Content partner settings are only visible to super admin users
💡 Tip: Turn off all company features except what is necessary for the library to simplify navigation.
Parent Account
Similar to a Library account, but with child companies set up
Used by companies with more than one account for centralised content management
Should only have users with system roles: Owners, Admins, and Curators
Admin/Owner users will only see associated child accounts in the account switcher
💡 Tip: Turn off unnecessary features to simplify navigation.
Child Account
Similar to a Stand Alone account, but has a parent company
If account switcher is enabled, users can link accounts with the same email address
⚠️ Warning: Do not enable account switcher if not required, as this feature can cause confusion.
How Content Sharing Works with Library Deals
Content from a Library is managed within the Manage Libraries tab. This is where all active Library deals are shown. Library accounts have a tab called Library Deals instead.
Key Points About Library Deals
Feature | Description |
|---|---|
Setup | You need to set up a deal per target company within the Library or Parent account |
Date Control | Library Deals can have start/end dates; users receive an error when accessing content from expired deals |
Content Scope | Can share all content or only a subset to the target company |
Licensing | Can be unlimited (all users) or limited by licenses (counting unique users) |
Visibility | Default visibility can be: Hidden, Only visible when assigned, or Everyone at the company |
Editing a Library Deal
In the top navigation bar, click on Library Deals
Click on the three dots next to the deal
Select Edit library deal
Make your changes
Click on Update Deal
💡 Tip: If an end date isn't needed, set the expiry date as far out as possible.
Important Behaviours
Content shared through a Library Deal is not copied into the target company
It's the same item accessed by multiple companies
Changes made in the Library are instantly visible to all companies with access
Content can be placed into Learnlists/Channels within the target company
Content can be curated at Library level and shared via deals
Account Switching
There are two ways to move between accounts: Linking and Switching.
Linking
Use linking when the same person needs separate accounts in each company (e.g., for compliance training as an employee while also managing contractors).
Aspect | Detail |
|---|---|
Users | Multiple users, one in each company |
Each user may have the same email address (not required) | |
Auto-linking | System automatically links accounts with the same email when logging in |
Behaviour | Clicking the icon logs out of one user and into another |
Association | Each user stays associated with their own company |
Switching
Use switching when a small group of Admins need to manage content centrally within a Parent account while accessing Child companies.
Aspect | Detail |
|---|---|
Users | One single user only |
Restriction | Cannot switch to a company where a user with the same email already exists |
Roles | User must have Admin or Owner role for switching to work |
Behaviour | Keeps the same user logged in but temporarily changes their company |
Persistence | User stays in the switched account until they switch back |
Licensing | Only takes up one license per admin |
💡 Best Practice: For Parent/Child setups, Switching is the preferred method for admins. Avoid enabling Linking in Parent/Library companies if possible. If you need Linking, enable it only for non-admin users in child accounts.
Pre-requisites
Required User Roles
Action | Required Role |
|---|---|
Create/Manage Library Deals | Owner, Admin |
Switch between accounts | Owner, Admin |
Link accounts | Any role (if enabled) |
Configure account types | Owner (contact Learn Amp support) |
FAQs
Q: What are the limitations of having a Parent/Library account?
You cannot copy a survey across accounts; surveys must be created in the Child account
You cannot browse exercise submissions or surveys made in Child accounts from the Parent account
You cannot view the activity log in a Parent account
Q: Can I set group visibility on content pushed down from my parent account?
No, it's not possible with Library Deal content. You can only task it or show it as visible to all. As a workaround, you can have the channels cloned into the child account, which provides additional options to assign to Teams/Groups. Contact technical support to action this.
Q: Can I edit the image of Library content within a Child account?
No, it's not possible to edit Library content within a Child account. To edit this type of content, create a profile within the Parent account for users who need editing access, and use those profiles to make changes.
Q: Can I edit content in a child account that has been shared down from a Parent account?
No. To edit content shared from a parent account, you need to edit it in the parent account. Changes cannot be made from within the child account.
Q: Can I assign a task to all my accounts at once?
No, it isn't possible to assign a single task across all accounts. You need to switch to each account and set up the task for users within that specific account.
Troubleshooting
Issue | Solution |
|---|---|
Can't see child accounts in switcher | Verify you have Admin or Owner role in the parent account |
Library content not appearing | Check the Library Deal is active and hasn't expired |
Can't edit shared content | Edit in the Parent/Library account, not the Child account |
Users can't access Library content | Verify the Library Deal is set up correctly and user has appropriate visibility |
Tips
Quizzes can be shared as part of Library Deals; quiz responses are stored in the Child account
Cloning a Learnlist between accounts requires a request to Technical Support
Activity tracking happens at the Child/Stand Alone account level
It's not currently possible to set tasks at the Parent level for all Child accounts
Some reports can be viewed at the Parent level reflecting activity from all Child accounts