Whitelisting Learn Amp Emails

Overview

If some of your users are missing notifications from Learn Amp, it's likely that your company's firewall or email security system has filtered them out. Whitelisting Learn Amp's email addresses ensures that important notifications reach your users' inboxes.

Why Whitelist Learn Amp Emails?

Firewalls help protect your company from security breaches, but they can also block wanted information. By whitelisting Learn Amp's email addresses, you ensure that:

• Users receive invitation emails

• Notification emails arrive in inboxes (not spam folders)

• Event RSVPs and reminders are delivered

• System notifications reach the intended recipients

How to Whitelist Learn Amp Emails

Step 1: Contact Your IT Department

Speak to your IT Department or network administrators who manage your email whitelist.

Step 2: Provide the Following Information

Ask your IT team to whitelist these email addresses and IP:

💡 Tip: Learn Amp is highly secure, so all emails from these addresses can be trusted. Learn more at our security page.

Checking Notifications in the Platform

While waiting for whitelisting to take effect, users can check their notifications directly within Learn Amp using the notification icon in the top navigation bar.

Pre-requisites

Required User Roles

FAQs

Q: Why are only some users missing notifications?
Different email providers and company security settings handle external emails differently. Some users' email systems may be more restrictive than others.

Q: How long does whitelisting take to work?
This depends on your IT team and email system. Changes typically take effect within a few hours, but can sometimes take up to 24-48 hours.

Q: Can users check notifications without email?
Yes, users can always check their notifications using the notification icon at the top of the navigation bar within Learn Amp.

Troubleshooting